How to leverage Mobile CRM to manage geographically distributed Sales Team

Mobile CRM has brought novel innovation in 21 st century.  CRM software evolves over the period of time. You can use latest CRM software on your smart phone. This is the major advantage of using CRM on mobile phone. The major benefit of mobile crm is that it can be accessed as well as used from anywhere.  Sales department reaps the major benefit of the software solution because they can use it on the run.
Sales Reps work at different geographical location in our organization. That’s why Sales Territory Management Plan is very important strategy for our company. The strategy helps us define the territory  for sales and also ensure that sales people do not contest among one another for the same client or visit a customer twice. This sort of plan is very effective to save money and time in the long run. Let us see how the plan helps a business like us:

  • Segmentation of the customers across territory: In our company, we categorize the customers according to our organization and put them in different territories accordingly. Each territory should have good potential, reasonable size, and  minimal obstacles. We grouped our clients according to similar product and need.  I used  multi tagging feature of Relaso Sales CRM to segment our customers from different geographical location. Once customers are categorized, we use the mobile app to sort and filter the clients as per location.  The whole procedure enables us designing our territory plan and assign our filed representative accordingly.
  • Assign Location-wise: Each territory is assigned to a salesperson to cover in our organization. This way we can avoid overlapping each other’s territory. We also have to consider the potential of each sales rep during assignment and place them according to their suitability.   Say, for instance, if one rep is able to visit more clients each day, or he has strong relationship with the customers, then he should be assigned in a territory where number of customers are high.
    Here goes an example, in our company we assign sales rep, Mr X , for a geographical location, knowing fully he will be able to handle it. On the other hand, we assign the sales rep, Mr. Y, for a remote territory because he is comfortable in travelling.
  • Evaluate your plan after implementation: Once we implement our plan , we try to find out any loopholes. If we find any issue, we have to figure out how to address them. For instance, using mobile CRM tool, when we see that  any of our rep is travelling , we try to put a plan in place that is time-efficient. In this way, we modify our plan from time to time and evaluate the result afterwards. It is also advisable to try different ideas from time to time and see the result. Initially, your idea may appears to be mismatch. However, you can reap the benefit of the new idea from time to time.
  • Optimization of Territory Assignment:  Optimization of territory is a crucial part of Sales Force Automation Process. Company Sales Managers can use these add-on CRM tools to assign intelligent combination of Leads and Territory to the sales stuff.  According to Stamford, Conn.-based Gartner Inc.,

    “companies that use territory optimization tools will increase revenue by 1% to 3%.”

    The essential features of Territory Mnagement includes Software mapping and visualization tools, workflow and collaborative features. The add-on tool provides the automation process for the distribution of assignments, and integration with CRM applications for lead generation and incentive compensation.

  • Location Tracking : Relaso Sales CRM tracks and records location by using GPS tracking which is integrated with the software.  Our sales team use the mobile app to check-in at the client’s location to record their visits.  As a Manager, I monitor number of monthly and weekly visits of the sales people using the Location Check-in report of the Mobile app.   We also reward the sales rep from time to time for their performance based on the data from the CRM.
  • Better Monitoring: Territory management feature of a mobile CRM solution assists a sales manager like me  to monitor the activities remotely because I already know their area of operation. Problems associated with any particular rep or group can be tracked quickly. It also helps me watch the trend of a particular region and makes strategies accordingly.
    I realized from my experience if an organization keeps better relationships with clients and keep an eye on the field operations, it stays ahead of the competition. There may be some hiccups initially after implementation of the strategy. However, company managers should consider them as a learning curve.

How to use Mobile CRM to optimally manage your on-the-road Sales Team

Are you a manager and your sales reps are on the road most of the time of the day?  Are you looking for  real-time, crucial company data for your reps while they are at client site?  Your prospect may ask the field person about the status of his order, or his support  inquiry, or the specs of your latest company products. If you have the latest up to date information about all of the above, you are going to have an edge over your competitors.  The rep does’t have to get back later to answer all those queries.
As a manager of a company, I realized that owning smartphones or handheld devices like tablets  can do away with the requirement of purchasing expensive devices like desktops and laptop.  In order to build a true mobile force, companies should  provide its workers the right mobile CRM solution that enables  seamless integration of rich data. While today’s mobile CRM solutions work on smartphones or other handheld devices, manager has to be careful about the selection of apps because, sometimes, the integration of apps are device specific.
In this article, I would like to share my own experiences about managing our sales team using Relaso sales CRM On demand mobile app:

  • Improves insight performance:  A sales lead generates huge amount of data. The information contains online tracking data, social profiles, company information, account history, and more. All of this data helps sales rep to personalize the sales process. However, they are not that effective unless you can extract more meaningful information from them. Usually Analytics is a difficult part to conceive for sales professional. Nevertheless, with the increase amount of data, reporting has become a valuable tool. The Relaso Sales CRM mobile app displays 65 intelligent reports  like Sales Pipelie, Invoice, Revenue, Expense report etc that helps me and my team for better decision making. The Mobile CRM app provides my team the ability to access the lead database on the run including the detail information that is already available in our database.  They can also track the most recent activity and real-time notification for customer queries or purchasing.
  • Streamline the sales Process through better Teamwork:  A mobile CRM is a perfect platform that helps your team to collaborate with other team members.  These interactions brings closeness among our team members.  With the help of the app they can ask questions, give advice, request resources, and give updates. These type of communications boost the efficiency inside team. Additionally,  the sales people can ask their team members for advice, information, and expertise on the go. This way our sales team uses collective knowledge of the team members to leverage their competitors in an collaborative atmosphere.
    With a good lead generating software like Relaso sales CRM, companies can build workflow management system for new sales opportunities. Without a good CRM system in place, it would have been difficult for the sales team to manage all the leads. With  the automation of marketing technology, the mobile CRM app  can handle many crucial work for Lead Generation which produces better business result in the end.
  • User Friendly App: In order to increase the productivity, the mobile CRM application has to be seamless across platforms and across devices. Sales professionals may not have enough time  to go through the nitty-gritty  of their CRM all the way on every device. The user experience is supposed to be intuitive and straightforward.

    According to Frank Falcone, Senior Product Manager, Microsoft Dynamics CRM, “an organization must look at how easily the mobile CRM solution integrates into their email and smart phones, and how friendly the product will be for employees.”

    If the mobile solution  is very complicated and  rolled out across the company without proper training,  the app should not be used in the long run because people don’t know how to use it.

  • Close more opportunities in less time: I noticed one thing after using the mobile CRM across our sales team. There are higher chances to close a deal by lowering different steps required between the customer communication and logging the information into CRM system. For instance, my sales rep is at client site for a meeting. It may be inconvenient for him to enter the details into his laptop. On the other hand, he may forget important part of the discussion by the end of the day to log to his system back office. That’s where mobile CRM plays crucial role.
    The same goes with the salesperson who is on the road or in a meeting . When  something changes regarding the sale in progress, quote or lead, he will be able to update them into his mobile CRM on the go.  Similarly, in case, the sales rep meets any prospect, he can add them as contacts, book appointments and plan activities right from the app. The whole process will help them to follow up on a potential customer and they never lose an opportunity.

How to reach strategic goal using mobile CRM

Most of the company managers think how to implement mobile CRM solution across the organization. However, did they actually think what is the ultimate gains of the business. The bottom line is that how to increase the sales of the company. And, this is the scenario where mobile CRM comes into picture. Customers not only want you to come to them. They will be happy to get the information offhand that you provide them. From your part, the whole process enhances the chance to close a deal.
As per Altico Advisors, the strategic objective to implement mobile Solution is as follows:

  • Increase average sale by 20%.
  • Lower cost of sales by 15%.
  • Reduce billing lag time by 30%.
  • Achieve 90% key field completion in customer records.
  • Increase average number of service calls per week by 15%.
  • Deliver 100% real time data to managers.”

    Let me explore this further.
  • Improving the Sales Potential:  We have a mobile sales team in our company. They use on-demand cloud based mobile app, Relaso sales CRM.  When they visit or follow up client, they use it to enter call notes, set up task and meeting,  look into previous notes and check customer history. Thus, they can focus on the future conversation instead of the past one. Reps can use the extra time to understand each customer’s business and propose for new services .
    This way we can help them increase their revenue and at the same time, it increases the dollar amount of our sales. When our field people get complete information about the customer and the products, they can  convert the deal in an intelligent way. The Relaso CRM app increases the user adoption rate in our company because of its simplicity for use.  Since the time of adoption of the CRM solution, our company witnessed the improvement of sales and rich data.
  • Raising Productivity: Our sales reps are on the road for 90% of their time. With the mobile app integrated to their handheld device, they have all the necessary information when they move from one client to another client and perform the required services with each client. The app incorporates a nifty feature, Location Check-in, which saves some valuable time of our sales reps.  They can view customer’s location with a real-time GPS map on their handheld device for the upcoming visit. Additionally, salespeople can record their client visit right from the same feature and I, as a Manager, can generate a report by the end of the month or week that shows number of client visit of my every salesperson.
    Multiple users also get benefit with the collaboration feature. When my field person visits a client, he may have to make several phone call to the respective departmental manager to discuss strategy.   But if they use the collaboration tools of the mobile CRM, customer data is integrated on collaborative platform and anybody can participate to share knowledge, even at the point of sale if necessary.
    Now, the question of strategic advantages arises.  If you can access to account information, customer information, and analytic tools, with the help of integrated mobile CRM device, you are ahead of extra mile to quicken the sales cycle.
  • Predictive Analysis:  Mobile CRM analytics tool of Relaso App  gathers data about Enterprise customers and analyze them. Then, it presents the data such a way which helps to make quicker and speedier business decision for us. For instance, if I access the Sales Pipeline Report, I am able to see  what are the pipeline stages of different opportunities, the expected date of close and the Deal amount. That gives me the real-time  projection of revenue during the time period in the future. The web end of the tool also displays infographic for Projected VS Actual revenue and Projected VS actual  profit.
    Data Analysis part is a continuous and iterative process for our company so that we can fine tune our decision based on intelligent feedback of previous iteration. The app can generate more than 65 critical Real time reports like Sales Pipeline, Time Spent,  Revenue, Invoice, payment, Expense etc. There is also a crucial report for us, ie Check-In report.  It gives us insight about how many clients a sales rep visits during certain period of time.
  •  Return on Investment:  Does your mobile CRM solution help you lower the minimum cost and maximize the revenue or it is just a show off rather than actual use.  If it’s the latter, you know that you are falling behind your peers who are leading the market, winning more opportunities and generating the profits and cash flow to succeed even more. ROI driven idea rather than budget driven idea assists you for better decision making process . The important steps that companies can follow to invest in technology the right way.
    Your ROI analysis should consider both  growth and cost saving, as well as  the long term business goals of the company. The analysis is supposed to be a part of strategic investment into the business. The core objective is to generate metrics with rich data which is going to be the biggest driver of your success  and that will deliver ROI in the long run.

How Mobile CRM is changing Sales Person's mindset and Improving Business

Mobile CRM is making waves, and according to a study by Software Advice, 82 percent of those who use it claimed it has improved the quality of their CRM data. The world of CRM is tending rapidly because of smartphones, tablets and mobile applications, and others. Studies have shown that CRM initiatives that focus solely on technology are up to three times more likely to fail than those that take broader view and evaluate not just the tool but the processes, systems, and the mindset of the entire organization.

  • What mobile CRM can do for your clients: The most-used mobile CRM applications include sales content management, review/input customer information and sales reporting and analytics, as pointed out by Software Advice. These features are all enhanced by the Relaso Sales CRM  Software that our company is using for quite a while.
    Customers are greatly influenced by this information, as employees who use CRM software leverage the data to change the way they work and make decisions. Mobile CRM boosts this ability by allowing workers to access the information remotely. This means employees can ponder work-related decisions at any time of day. I give you some instances as follows.
  1. Shortens Sales Cycle:
    Since, I am a Marketing Team Manager, I have to face the scenario very often:  My sales team are outside the office and one of the salespersons is following up a prospect for quite some time.The prospect’s company is willing to close the deal, but now they want a quick summary of the various options he has offered them. He is pretty sure he has pitched them additional services and even offered a special discount, but it was a while ago. The sales rep knows that he has this information stored in the database at our office, which is, unfortunately, far away. With the implementation of the Relaso mobile app, he has all the critical information available for him to win sales. No need to return to the office in order to follow up on his customers or even submit orders.  The person simply can take care of the entire process via his mobile device.
  2. Better Collaboration: When it comes to meeting  my customers’ expectations and being one step ahead of the competition, it’s very helpful to share information across our team and coordinate the  activities while contacting leads. My experience says : Through the above CRM app, all the information concerning the client that are derived from different business areas, in particular from the sales force, from the administration, from  the technical area etc. are easily consulted and used by other areas of organization.  In addition to being essential to establish a long term relationship with the customer, all these information allow to speed and streamline business processes due to smart and full communication between different company figures.
  3. Decision making process:  The use of data quality and analytics play an important role at our company as because the sales people try to derive better insight from their data to know their customers. They are able to filter and review charts, graphs on sales pipeline, sales cycle analytics, activity effort etc. Those sales reps also get a holistic view about all of your accounts and presenting the result in report form with this app.  Relaso Sales CRM app helps us significantly to make  business decision because the tool incorporates more than 65 critical Real time reports like Sales Pipeline Reports, Sales Pipeline, Time Spent Report vis-a-vis Revenue etc.
  • How mobile CRM is a game-changer:  When employees have these new interactions with their mobile devices, they gain a unique kind of mindset. This is exactly the goal of Relaso Mobile App – to transform the way employees think and how they approach clientele. The effort has proven to be successful in our company.
    Overwhelmingly, the reason CRM initiatives fail is rarely because the technology fails, but because organizations fail to begin with clear vision of what CRM is. Paul Greenburg, author of CRM at the Speed ofLight: Captur ing and Keeping Customers in Internet Real Time says:

    “CRM is a philosophy and business strategy, supported by system and technology, designed to improve human interactions in business environment”.

    For an association, customer is any individual or organization that you interact with and exchange value with. Thus, CRM systems and processes should include interactions with members, volunteers, fundraising con- tacts, recipients of your services, lobbyists, employees, and so forth..
    Additionally, I feel from my association with Mobile CRM when leaders create and communicate a vision of CRM as key component of an association’s overall strategy, and all stakeholders work together to maximize the value received and given, then CRM can take association management to the next level, providing a number of benefits, including

  1.      Increased business efficiency and reduced costs;
  2.      Easier compliance with industry codes and government regulations;
  3.      Improved insight into our members, as data from disparate system is brought into single repository;
  4.     Better ability to customize each interaction with members; Improved    member satisfaction, which boosts membership retention and recruitment.

How to choose right mobile CRM solution for your organization

Does your sales Reps on the field  need ready real time access of business critical company data while they are at client site? You know the client may ask your sales people the status of his order, or his customer service query, or the specs. All type of businesses seeking competitive advantage realized the importance of mobile devices. However, as a manager, it is quite difficult task to choose right Mobile CRM solutions that suits most of your critical need.
You may consider the following tips that is going to help you in decision making for right mobile solution.

  • DOES IT OFFER THE RIGHT FEATURE SET FOR MOBILE USE: Being a manager,  I was on the lookout  for a mobile CRM that should include a robust set of features for our sales team. The area of emphasis are  automation of tasks, notifications like calendar reminders to the  phone,  digestible reports and location of the contacts, leads on a map. However, it shouldn’t necessarily include everything that the desktop app provides.After doing some research, I came across with Relaso Mobile CRM solution, an on-demand effective mobile CRM app that includes a condensed set of its overall features which includes Unified Communication, Lead management, Sales Forecasting, Deal and Pipeline management,  Task & meeting arrangement, Real time reports, Location Check-in etc. By exposing my reps to a distilled version of the desktop app, I give them something that they’ll actually be inclined to use.
  • DOES IT OFFER REAL-TIME SYNC: Like me, nobody wants to be stuck looking at stale data. That’s why syncing is essential to a proper mobile CRM.  Indeed,  “sync functionality” is one of the crucial features for me to go for Mobile CRM Solution. Otherwise, that puts the burden of syncing on my reps and is hugely counter productive. The real gems are mobile apps that offer “real-time” or five minute interval syncing. Relaso Mobile App incorporates Real Time Synch with the cloud that  helps my sales team to save valuable time to create more opportunities and  close deals.
  • DOES IT PROVIDE REAL-TIME ANALYTICS FOR THE METRICS: For our VP Sales, it all comes down to the numbers. Thus, they see using a mobile CRM as another means of gathering data. As a decision maker, it’s important to choose a proper mobile CRM solution that also provides access to our aggregated data through actionable reports. I’m not talking about opening a web view of an excel spreadsheet and trying to zoom in to read static numbers on a chart. With the help of the above mobile app, I can generate 65 real time reports in 11 different categories  like Overview, Sales Pipeline, Payment, Invoice, Revenue and Expense report. Further, the feature gives me the ability to print and send the report in PDF format via email.
  • DOES IT WORK OFFLINE : There are many occasions like network failures, weak signals, wifi-only devices, trans-Atlantic flights, remote location when our field people can not access mobile device due to lack of network connectivity.  However, with Relaso mobile app, they can work offline and the data will be synced automatically when they come online.
  • Data Loss & Privacy:  With mobile CRM, the top concern for me is the risk of customer data being compromised. It happens often, especially now that the majority of our people are going to Bring Your Own Device (BYOD) strategies. BYOD is quickly becoming the norm, but not all organizations that institute BYOD strategies understand the risks they face.
    When I made BYOD  strategy, privacy of customer data, corporate data, and the users’ personal data played crucial role for my consideration of right Mobile App. However, I am pretty much comfortable with Relaso Sales CRM App because they use Secure Linux Servers, Automated Backups and Industry Standard SSL/TLS Technology to ensure Data Protection.
  • Call Screen/ Recording : When my sales reps receive a call from the customer, it is very convenient for them to know previous communication or other latest activities with the client. Using the app, our field people can know the total revenue a client generated, total outstanding, scheduled tasks, meetings and latest notes from Call screen even before receiving the call.
    The software solution also provides me an optional recording of every phone call our sales team make or receive. Call recording gives them the power to review any call and get instant insight on our sales process, our customers and our team.
  •  Accounting: Before the implementation of the Mobile app,  my team used different accounting software to generate invoice and record payment.   However, I don’t need separate Accounting solution any more because Accounting module is integrated with Relaso Sales CRM.  Now, my team can generate invoice, record payment, direct and indirect expenses right from the app. Also, they  get a clear picture of each accounts by generating Invoice, Payment, Expense report etc.

Suggestions for Raspberry Pi Demo & Tutorial for Engineering Students

Next week I am giving a demo of Raspberry Pi and a Tutorial to Engineering students, primarily from Electronics & Computer Science department. I am collecting suggestions on what to show them in this seminar. Currently I have thought about the following items

  • How to use Raspberry Pi to create a mini FM Radio Station as a cool example to get them hooked on Pi
  • How to write simple Java Programs with built-in IDE to show the capability of Pi

What else do you think I should show and tell?

How can you effectively manage remote Sales Team with Mobile CRM for under 10$ per month

Mobile CRM helps sales people to be more efficient, provide better follow-up and give quotes more rapidly. This prevents leads and opportunities from falling through the cracks and fosters shorter sales cycles. Also, salespeople are empowered to bring new customers on board, strengthen customer relationships and increase sales volume within their accounts.
Mobile CRM vendors are not only disrupting traditional enterprise selling models, they’re also offering to solve some of CRM’s biggest problems, according to Robert DeSisto, vice president and distinguished sales analyst at Gartner.  “The idea is that [mobile tools will] one, improve adoption, and two, [allow managers to] get better data quality from the rep,”
In this following article, I am going to identify the issues for remote sales team and corresponding solution for this.

  • Unified Communication: The biggest issues my sales team faced before implementing mobile CRM is consolidating all of the customers communication in one place.  Once I implemented the Relaso Sales CRM on demand mobile App, it benefits me in the following ways.
    Unified Communication: All the communication i.e call records, call recordings, notes and emails between my company and the customer are stored in one place. This helps me to give context to all the communications.
    The mobile CRM solution ensures my sale people never miss a client communication through any channels like Call, SMS or Email.
    They  will instantly update lead status on the road, notify lead / client site check-ins, get real-time update of their pipeline etc.
  • Lead Generation: Sales people very often complain about lack of valuable Leads. As a Manager, I had to spend long time to figure out the Lead Generation which is associated with Lead Capturing, Lead Qualification and conversion of Lead to potential customer.  Additionally, I had to investigate for additional information like  what marketing campaign a lead came from, have the most up-to-date contact information, and see all relevant activities to help me convert more leads.
    Finally, I found an Relaso Mobile app,  which  is built for small teams that helps you capture, track and organize leads through an easy to use visual interface.  It manages Multi-Channel Communication, Check-ins, Estimates, Deals – all in one place. You can further import your existing Contacts & Leads in bulk from your Spreadsheet, Facebook, Linkedin etc. So your team is ready to hit the road.
  • Report feature with CRM: I manage a team of 20 sales man, most of them are frequently on the road, closing deals, giving demonstration. They had to come everyday at the end of the day to file status reports. I could see it was having an impact on their productivity. However getting the status report was very important as you know. So I thought of seeing what was available in terms of Mobile CRM so that they can update their status directly from road. As an added benefit I would get live status updates and can take corrective actions immediately, if required.
  • I have explored a new Mobile App, Relaso Sales CRM that integrates 56 critical real time reports from 11 categories like Overview, Sales Pipeline, Invoice, Time Spent, Revenue, Expense reports etc. Additionally, the web end of the application shows different crucial infographics like Deal Vs Opportunity stages and status, Realized Revenue vs Projected Revenue and profits in real time on Deal Dashboard.
  • Sales Funnel Management: This is very crucial part to manage the sales pipeline of a company. When my sales people explores multiple opportunities to convert, it is very difficult  after a while to keep track of different stages of the opportunity.  Being a manager, I also feel the necessity to determine how soon my team closes a deal. With the help of above mobile app, I found out that the sales cycle for closing a deal is drastically reduced. Besides, I can get a comprehensive view of different opportunities and their respective pipeline stages on the mobile screen.
  • Access to Information that increases the sale in the long run: As a manager,  I faced situation several times from my field representative that they are spending too much time to get the information of account history of the client, products recently purchased and the most up to date pricing information.  Not too long ago, being away from the office equaled a complete information blackout.
    Now with the use of the Relaso App, they plan and prepare for a meeting on location, or get a reminder to follow up with a prospect while on the road. By having all the required information at their fingertips, sales people are no longer wasting time looking for contact information or trying to recall what was the last conversation they had with their prospect.  This enables the sales rep to spend more time having meaningful conversations and ultimately selling.
  • Geo-location : I am curious to know many times how many clients my sales rep visit by the end of the day. Sometimes I may need to know the monthly number of visits of my sales people by the end of the month in report form.
    Relaso Sales CRM’s  Location Check- in feature lets my field people visualize their respective contacts and leads with addresses in relation to where they are on a beautiful map.  This saves some precious time for the salesman to find out the exact address of the client.  In addition, I can generate report by the end of the month about their total number of client visit.

Safest way to Update and Upgrade Raspbian Wheezy (Raspberry Pi OS)

There are plethora of instructions on the web to update and upgrade Raspbian and they work too, under normal conditions. However as Raspberry Pi is increasingly being used for Mission Critical tasks, it is important to adopt a procedure which won’t leave you with broken packages or worst, a un-bootable Operating System with your data on it. The following is a simple procedure, with explanations which will make sure that your Pi remains working.
First let’s update and upgrade the Pi with a single line command, run from terminal:

sudo apt-get update -y && sudo apt-get upgrade -y && echo success

This will update and upgrade your Pi and if successful will print success at the end.
Now reboot the Pi with:
sudo reboot
Normally Pi would reboot properly 99% of the time. If it refuses to boot then you can select the old kernel while booting to get back an usable version of Raspbian OS.
After this only two more steps remain. First is to dist-upgrade the Raspbian OS:
sudo apt-get dist-upgrade -y && sudo apt-get autoremove -y && echo success
You  may wonder why I didn’t do it the very first time. While dist-upgrade is better than plain upgrade as it can intelligently install packages based on dependency, upgrade retains the older kernel and gives you a way to back out safely, unlike dist-upgrade. The procedure outlined above protects your OS from cases where the upgrade is broken for any reason.
Now all that is left is to reboot again to make sure everything is OK.:
sudo reboot
You may notice that I didn’t ask you to rpi-update, an instruction you will find at many places online. This is because you do not need rpi-update, the necessary firmware updates are already installed when you upgraded Raspbian. In fact, and I speak from experience, rpi-update can break your running system. Let’s leave that bleeding edge to who really needs it. If you are reading this article, then it can safely be said you don’t.
I used sudo apt-get autoremove to remove any extra packages.
The && before echo success makes sure success is printed only when the previous command succeeds.
Disk space is premium in SD Card. So it may not be out of place to check for available disk space before running update, upgrade or dist-upgrade:
df -h
To save some space clean up the downloaded debian archives with:
sudo apt-get clean
Now you understand why automating Raspbian updates / upgrades is a bad idea, unless you want to use the Raspberry pi only for testing purposes.
Advanced Note on why rpi-update was not suggested:

It’s current Raspberry Pi practice not to use this [ rpi-update ] unless you REALLY need it as it can bring in a non-working kernel (i.e. the latest bleeding edge version, which is not guaranteed to work).
My thoughts are that it is not actually required once you have done the apt-get update/upgrade cycle.

James, Raspberry Pi Foundation (Trading)

Mobile CRM apps to grow by 500%

Being mobile is not just about being on a mobile platform. Being mobile means you act and behave differently compared to sitting behind a desk with a big screen, a keyboard and a mouse at hand. Many CRM providers has tried to convert their web applications to mobile, with little success. Being mobile as a CRM provider therefore means designing your CRM software from scratch with mobile in mind. It also means building native for mobile devices, to be able to use all those mobile features as the device provider gives you.
A massive shift is taking place in the provision of customer relationship management software (CRM). According to Sage CRM, mobile technologies will explode by more than 500 % in 2016. Since the arrival of New Year we gathered information about mobile CRM predictions from different sources. We love to share those as follows:

  • Power of Data protection and accuracy: Data is what makes CRM work. In the coming year, businesses will only trust those CRM vendors that provide extra security to the critical customer data of the companies. Also, in today’s world, data change at a faster pace than ever before. The longer one waits to update CRM data the higher the percentage of inaccurate data will be.
  • Integration is very crucial: Integration possibilities with different web services & tools are an important decision-making factor when looking for a mobile CRM system. They are bridging the gap between the sales and marketing department, hence, improving the organization’s processes. With advancement in technology, CRM has matured to the point when it is more than just a simple system.
  • Higher user adoption: People have always been resistant to a change — to use different CRM system or to go mobile. But with increasing use and dependence on mobile technology, the companies using mobile CRM solutions are seeing far higher adoption rates. Another reason is that users frequently come across survey results — showing that organizations who have successfully implemented mobile CRM saw clear benefits and real business value.
  • More Vertical Market Focus: Mobile CRM is bound to diversify even further into more vertical market focuses. For example, the IBM–Apple partnership brings the Retention App, which targets the insurance industry. As more businesses move to mobile first, Choose Your Own Device, and Bring Your Own Device strategies this year, it only make sense for the IBM–Apple partnership along with established and start-up CRM vendors to launch new, vertical market–focused CRM apps to meet the demand.
  • Data Analysis: The integration of mobile devices, CRM, and big data is another trend to watch. Take, for example, the retail sector, where the convergence of mobile devices, CRM, and big data enable mobile marketing and mobile apps to provide better insights into the customer community to drive more sales. Another area in which the mobile, CRM, and big data integration is trending is around improving customer intelligence, providing sales teams with more actionable customer data, which can translate into improved customer sales and service.
  • Social integration: A customer relationship management platform that integrates social media gives you access to the same level of insight you have for more traditional channels, plus the ability to use social tools for communicating internally. You can monitor, track and benchmark your social media communications using familiar tools, dashboards and metrics. By adding the critical social media channel to your existing CRM systems , you can combine everything you already know about each customer, prospect and lead with new information about their social media activity. And when a customer chooses to contact you via Twitter or Facebook, you can track and manage the conversation in as much detail as you would for a telephone or email inquiry. You’ll be able to act faster, respond better and anticipate your customers’ needs.
  • Cloud – Cloud is already dominating the technology sector. With more and more companies, especially startups and SMEs prefer Cloud technology as their infrastructure may not support the demands of on premise system. For them, Mobile CRM is a blessing which not only helps the sales team with better detailing but also understanding the customer and his needs better.
  • Wearables : Wearables like Google Glass, smart watches are just the start of technology which will help us be in touch with our data and customers at any point of time. The rise in the demand of such devices is the proof that companies more and more are promoting and wanting to use Mobility and cloud in their practice.
    Mobile CRM is just one such example of technology which will help in a better sales pipeline and forecasting. It will help the company where the customers are and just not sit back behind their desks.Relaso Sales CRM is an app based mobile CRM solution that enables Sales managers to track deal updates from their mobiles, monitor site check-ins, task and meeting, sales pipeline and revenue. In addition, there are several on-mobile live reports to constantly keep track of and optimize sales team performance and identify bottlenecks, The Data Security is ensured with  secure Linux Servers, Automated Backups, Industry Standard SSL/TLS Technology. It can even work in areas with zero network connectivity.

7 key points to make informed decision about Mobile CRM for your business

Customers are driving growth and transforming their sales teams by adopting better ways to manage their sales function with the help of an intelligent Mobile CRM solution. Businesses seeking a truly mobile workforce must provide its workers the right mobile CRM, a set of extensive tools that is flexible and provide seamless integration. While today’s mobile CRM solutions work on smartphones and tablets powered by Android, BlackBerry, iOS and Windows, one can’t assume that what works well on computers will work equally well on mobile devices.
Organize your decision-making process around the tips below and you will be well placed to make an informed decision about your new mobile CRM. Alternatively, use the tips to assess the performance of a system already in place.

  • Requirements: It may seem obvious, but it is impossible to choose correctly without determining what your company’s requirements are. Ask yourself which departments need to use a CRM platform and how many users there are likely to be. For companies intending to utilise their CRM primarily as a sales tool, a simple out-of-the-box deployment accessed only by sales, marketing and customer service is probably adequate. However, if you require extensibility to other departments, check with potential vendors if such options are available. Another area to investigate is the possibility of integration with applications already in place. For example, an investment bank is likely to need a complex, tailor-made solution with customized forms and connectivity with various external systems; a small family business, however, can probably make it without such complexity and the associated costs.
  • Cloud vs. On-premise: If you analyse these two options, be sure of your reasons. On-premise is a good option for those companies who are concerned with data security and willing to pay more in advance in order to avoid a greater total cost of ownership later. However, a start-up with a low budget may go for the cloud because the initial cost is much lower. If your company is likely to evolve and require changing functionalities, making adjustments is easier with the cloud option, but at the same time offers less capacity for integration with other systems.
  • Scalability: It should be one of the most sought after features. It is nice to have a good estimate about the expected number of users because  it will be high but fairly stable in a midsize or large company, however, in case of a start-up, it keeps on changing as the time progresses.  A cloud solution allows for such flexibly because the number may go up or down with individual licences. You should opt for a vendor that enables a swift change to an on-premise solution in case the size of your company abruptly changes.
  • Predictive Analysis:  Analytics provides you the ability to filter and review charts, graphs on sales pipeline, sales cycle analytics, activity effort etc. With the maturity of big data and analytics, systems today can leverage existing data and identify customers’ future needs before they even know it. By integrating these capabilities into a mobile CRM like Relaso Sales CRM, the system can assist sales teams in identifying opportunities. Mobile CRM applications are also becoming more helpful as they provide insight into products that suits customer’s need. This is powerful because it shows clients that their needs are considered ahead of time.
  • Social CRM Feature for better customer engagement:  With the integration of Social CRM, you can combine everything you already know about each customer, prospect and lead in terms of  their social media activity. And when a customer chooses to contact you via Twitter or Facebook, you can track and manage the conversation in more details in comparison with telephone or email inquiry. You’ll be able to act faster, respond better and anticipate your customers’ needs.
    Additionally, You can monitor, track and benchmark your social media communications using different tools, dashboards and metrics. Customer service, marketing and sales can benefit from a holistic view of each individual customer, and can also use of social tools to communicate among themselves.
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  • Data Integration: Sometimes you may require to integrate your mobile CRM data with other sources of information. The nature of your business will tell the connectivity you require and some of these options may be available readily out-of-the-box. The theory is applicable for widely-used software such as marketing or accounting program. In other cases, a customization may be required.
  • Workflow Notification: The mobile CRM should be able to notify users of important events in such a way the notifications are never missed. Smart alerts feature lets administrators instantly notify users of important workflow events to speed up business processes. This includes notifications about new customer leads, customer service responses, pricing approvals, expense authorizations, credit approvals, work assignments, and pretty much anything you can imagine.