Salesforce.com, a notable CRM service provider are integrating Service Cloud customer-service platform with Twitter. Launched in January, the Service Cloud combines concepts like online customer communities, social networking, knowledge base information, and making data from cloud services like Facebook and Twitter available to e-mail, phone and chat-based customer service representatives. What Can You Do? As Business Standard [...]
Salesforce.com, a notable CRM service provider are integrating Service Cloud customer-service platform with Twitter. Launched in January, the Service Cloud combines concepts like online customer communities, social networking, knowledge base information, and making data from cloud services like Facebook and Twitter available to e-mail, phone and chat-based customer service representatives.
What Can You Do? As Business Standard [...]
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