CRM vendors aren’t following good CRM techniques themselves, according to a new report from The Customer Respect Group (TCRG). Oh the irony! CRM vendors in the study ignored 27 percent of email inquiries, leading them to score below average-5.6 out of 10, versus 5.7 for all industries-on the Customer Respect Index (CRI). The had the poorest [...]
CRM vendors aren’t following good CRM techniques themselves, according to a new report from The Customer Respect Group (TCRG). Oh the irony!
CRM vendors in the study ignored 27 percent of email inquiries, leading them to score below average-5.6 out of 10, versus 5.7 for all industries-on the Customer Respect Index (CRI). The had the poorest [...]
Please fill in the following fields
* - Required
Your Name: *
Your E-Mail: *
Your Remarks:
Friend's Name: *
Friend's E-Mail: *
