Prne
June 2nd, 2009
TORONTO - Customer Care Solution Named Finalist at Infovision Awards 2009
Redknee (TSX: RKN), a leading provider of business-critical software and solutions for communications service providers, is pleased to announce that its customer care solution, “One Call Resolution”, has been named a finalist at the InfoVision Awards 2009. Nominated by the International Engineering Consortium (IEC) and the Broadband World Forum Europe 2009 for its capability to successfully support network and services management operations, One Call Resolution has been recognized for its success in enhancing customer service performance and leadership for communication service providers.
Redknee’s One Call Resolution is a customer care solution that enables customer service representatives to resolve complex network problems quickly and efficiently, by increasing the ‘first call resolution’ of subscriber complaints and reducing call handling times, Redknee facilitates operators to streamline their customer care processes and increase customer satisfaction.
Bohdan Zabawskyj, Chief Technology Officer at Redknee, says that the recognition of its customer care solution by the IEC InfoVision Awards demonstrates how managing the customer experience is becoming increasingly important.
Mr. Zabawskyj continued by stating, “The availability of multi-media services and sophisticated smartphones is leading to an increased volume of calls to customer service centers and longer call holding times. This really puts increased demand on the customer service team to solve problems quickly and more effectively. Redknee’s One Call Resolution goes to the heart of the matter by giving customer care agents all of the tools they need to not only address current problems, but to proactively circumvent problems from developing as well, helping to increase customer satisfaction and reduce call center expense.”
“The IEC’s InfoVision Awards recognize top contributions in the information and communications technologies (ICT) industry. We’re pleased to recognize Redknee as an InfoVision Awards Finalist for its One Call Resolution,” commented IEC President John Janowiak.
The IEC InfoVision Awards will take place at Broadband World Forum Europe 2009 on Monday, September 7, 2009.
For more information about Redknee, visit www.redknee.com
About Redknee:
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee’s award-winning solutions enable operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee’s revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 70 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information, visit www.redknee.com.
For further information: Media Relations Contact: Ashleigh Young, Mi liberty, +44(0)20-7751-4444, ayoung@miliberty.com; Mark Yaphe, Vice President, Product Management & Marketing, +1-905-625-2298, mark.yaphe@redknee.com; Redknee Solutions: David Charron, Chief Financial Officer, +1-905-625-2943, david.charron@redknee.com; Investor Relations: Isabel Fernandes-Cunha, +1-905-625-2421, isabel.fernandes@redknee.com or investor_relations@redknee.com
Source: Redknee
For further information: Media Relations Contact: Ashleigh Young, Mi liberty, +44(0)20-7751-4444, ayoung at miliberty.com; Mark Yaphe, Vice President, Product Management & Marketing, +1-905-625-2298, mark.yaphe at redknee.com; Redknee Solutions: David Charron, Chief Financial Officer, +1-905-625-2943, david.charron at redknee.com; Investor Relations:
Isabel Fernandes-Cunha, +1-905-625-2421, isabel.fernandes at redknee.com or
investor_relations at redknee.com
Filed under Awards, Business, Computer / Electronics, Technology | Tags: canada, Redknee, Toronto | Comment Below
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