TORONTO -
- One Call Resolution Honored as Exceptional Customer Care Solution
Redknee (TSX:RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, today announced that Technology Marketing Corporation (TMC) has named its customer care solution, One Call Resolution, a recipient of the 2009 INTERNET TELEPHONY BSS/OSS Excellence Award presented by INTERNET TELEPHONY magazine.
One Call Resolution enables customer service representatives and tactical network support technicians to resolve complex network problems quickly and efficiently. The solution increases the ‘first call resolution’ of subscriber complaints and reduces call handling times by giving support representatives an aggregated view of subscriber services. It also allows operators to streamline and unify their customer care processes with quick and easy ties into existing ticketing and care systems, helping to increase customer satisfaction.
Bohdan Zabawskyj, Chief Technology Officer at Redknee, said:
“Redknee is honored to be included among this year’s Internet Telephony BSS/OSS Excellence Award winners. As more service providers around the globe take steps to further prioritize customer care, One Call Resolution emerges as a key tool that enables them to keep customer service levels high and operations efficient, while reducing costs. With today’s increasing complexity of network and service technologies and devices, Redknee’s One Call Resolution provides value by helping to speed up the resolution of issues, ensuring that the subscriber’s experience with both customer care representatives and their end-services are optimized.”
Commenting on Redknee’s award win, Internet Telephony’s Editorial Director Erik Linask stated:
“The editors of INTERNET TELEPHONY were pleased to name Redknee a BSS/ OSS Excellence Award winner for their achievements in creating exceptional systems for supporting internal network operations or customer support solutions. One Call Resolution has proven its outstanding contribution to delivering winning solutions for its customers.”
TMC Chief Executive Officer Rich Tehrani commented further:
“For recognition of their contributions to the growth and innovation displayed in the market, we are very pleased to present Redknee with a 2009 INTERNET TELEPHONY BSS/OSS Excellence Award. One Call Resolution has made an incredible contribution to BSS and OSS and has delivered great solutions for its clients.”
The 2009 INTERNET TELEPHONY Excellence Award winners are published in the November 2009 issue of INTERNET TELEPHONY magazine, www.itmag.com. For more information about Redknee and its award winning solutions, visit them at AfricaCom November 11-12 in Capetown, South Africa, or on their website at www.redknee.com.
About Redknee:
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee’s award-winning solutions enable operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee’s revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 70 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information, visit www.redknee.com.
About INTERNET TELEPHONY magazine:
INTERNET TELEPHONY has been the IP Communications Authority since 1998(TM). Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
About TMC:
Technology Marketing Corporation (TMC) is a global integrated media company, helping our clients build communities in print, in person and online. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. For more information about TMC, visit tmcnet.com/.
For further information: Media Relations Contact: Ashleigh Young, Mi liberty, +44(0)20-7751-4444, ayoung@miliberty.com; Mark Yaphe, Vice President, Product Management & Marketing, +1-905-625-2298, mark.yaphe@redknee.com; TMC Contact: Jan Pierret, +1-203-852-6800, ext. 228 , jpierret@tmcnet.com; Redknee Solutions: David Charron, Chief Financial Officer, +1-905-625-2943; Investor Relations: Isabel Fernandes-Cunha, +1-905-625-2421, isabel.fernandes@redknee,com or investor_relations@redknee.com
Source: Redknee Solutions Inc.
For further information: Media Relations Contact: Ashleigh Young, Mi liberty, +44(0)20-7751-4444, ayoung at miliberty.com; Mark Yaphe, Vice President, Product Management & Marketing, +1-905-625-2298, mark.yaphe at redknee.com; TMC Contact: Jan Pierret, +1-203-852-6800, ext. 228, jpierret at tmcnet.com; Redknee Solutions: David Charron, Chief Financial
Officer, +1-905-625-2943; Investor Relations: Isabel Fernandes-Cunha, +1-905-625-2421, isabel.fernandes at redknee,com or investor_relations at redknee.com
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