CRM allows businesses to keep customer data organized so that it can be accessed in an efficient manner to serve the client in a better way. But as technology is getting more and more mobile, businesses realized that perhaps the best way to maintain a good relationship with customers is by making CRM accessible while on […]
We live in a global marketplace. It has become more like a necessity rather than than luxury to conduct business while mobile and from anywhere. By utilizing a few key mobile applications, you can enhance the business productivity inside and outside the office. Gradually, companies started to give more attention on mobile CRM. According to […]
Managing Mobile (on-the-road) Sales Team is a difficult problem. Typically business try to address it by end-of-the-day status meetings with the manager and has very poor real-time visibility of issues and challenges. Undoubtedly, there is unbearable, continuous pressure for most of the sales organizations these days, as the sagging economy and lower margins make it […]
ROI ( Return on Investment) is normally an essential part for a software purchase. Those within the company who are responsible for the purchase must provide the information to senior executives and finance officers showing how quickly that purchase is going to pay off. A full ROI for a Mobile CRM system should be given […]
The desktop CRM systems is a very powerful tool. However, once the user is outside a computer environment, he is unable to access the information offered by the CRM. As because, more and more sales people are away from their offices, it is not a viable option to boot up the laptop while on the run. […]
As the market is approaching towards the new era of Internet of Things (IoT), customer relationship management (CRM) is trending to a new direction. The advanced CRM solution takes customer service to the next level and provide better customer support. According to market research firm Gartner, more than 26 billion devices are going to be connected to […]
Customer experience is critical in digital economy. This is pretty much evident that many users have changed their mindset the way they interact and communicate with one another. A majority of consumers are now used to communicate through digital channels like email, websites, text messaging, instant messaging and social media. In this digital world, it […]
Those days are gone when CRM system is considered heavy and expensive solution where the IT team of an organization is wholly dedicated to maintain and support the software. At the same time, in most of the cases, it is difficult for small and medium business ( SMB) companies to afford in-house CRM solution because […]
Mobile CRM has brought novel innovation in 21 st century. CRM software evolves over the period of time. You can use latest CRM software on your smart phone. This is the major advantage of using CRM on mobile phone. The major benefit of mobile crm is that it can be accessed as well as used from anywhere. Sales […]
Are you a manager and your sales reps are on the road most of the time of the day? Are you looking for real-time, crucial company data for your reps while they are at client site? Your prospect may ask the field person about the status of his order, or his support inquiry, or the specs of your […]