NEW DELHI - COPC, the world’s leading Business Excellence certification in the contact center industry worldwide, has recently launched secen new certifications in association with QAI, their exclusive implementation partner in India, Sri Lanka and Bangladesh.

Starting April 2009 companies have the flexibility of going for certification for specific processes like hiring, training and skills verification, transaction monitoring, forecasting, staffing, scheduling and metrics Management.

COPC, the de-facto standard for BPOs and Customer Contact Centers worldwide has gained immense popularity in India.

Nine out of top 10 Indian BPO companies (as per Data Quest’s rankings) have implemented COPC in India. Over 35 organizations, with over 45 entities have been certified and many more are in the process of the same.

COPC has now introduced certifications that will address the huge request of the industry.

CSPs need not go for a comprehensive COPC certification. And yet, this allows them to get certified by specific process level certifications. This also helps channel efforts to a few, high impact processes and has a faster ROI.

Navyug Mohnot, CEO, QAI said, “Indian outsourcing Industry is growing despite the recession, specially the domestic market. The smaller companies are growing stronger. Since the deployment of the new certifications is likely to be quicker, its great for expanding from a single entity to widespread use of the standard.

It suits the CSPs who want to try out COPC standard or CSPs who want to find a specific problem or who want to split certification into multiple projects or large multi-location CSP who want to drive consistent processes throughout their organizations.” (ANI)