Contents

Wireless

Wireless access for field technicians
Construction company Emcor Group put voice (cell phone), e-mail and specialized applications on a handheld device that fits in a shirt pocket. Field technicians are now more productive, using a wireless dispatching system tied to Emcor's customer support center.

As a result customers are now served better and faster and with consistently higher quality. Technicians arrive promptly and are better prepared to address customer concerns. It has improved time to invoice, invoice accuracy and overall customer satisfaction by more closely integrating the field to the office.
Full article (954 words) »