Salesforce Service Cloud integrates with Twitter - Why and What’s New?

run-your-customer-service-in-the-cloud-with-salesforce-com-224048Salesforce.com, a notable CRM service provider are integrating Service Cloud customer-service platform with Twitter. Launched in January, the Service Cloud combines concepts like online customer communities, social networking, knowledge base information, and making data from cloud services like Facebook and Twitter available to e-mail, phone and chat-based customer service representatives.

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Salesforce.com online CRM: Review

salesforce-logoAfter my stint with the Sugar CRM from the Top 10 Customer Relationship Management Software , I decided to come up with one its rivals the Salesforce.com. The Salesforce CRM is one of most hosted web based CRM packages. The software streamlines the sales process of a company to save time and money. The Salesforce CRM assists sales, marketing, managing partner relationship, force automation, as well as customers care for businesses. This online CRM application allows strong support for tracking contacts, leads, and customer inquiries. It scores high on the reliability quotient and offers a full-time, in-house support for businesses. The system is designed to serve a variety of small-business users.

The key modules of the system include campaigns, leads, accounts, and opportunities, supporting majority of CRM functions. Since the Salesforce.com data centers host the web servers, the small businesses can escape the cost of investment in software license or new machines. The Professional edition is also available at a reasonable price. Salesforce.com allows full customization. Even a non-IT professional can configure and manage the customization. This CRM software keeps the pipeline organized and full of qualified leads.
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