Shares of salesforce.com, which manages customer relationship data for corporations, jumped 19%, as the San Francisco-based firm beat consensus estimates across the board. This was despite reported profit loss of $145,000 for the second quarter.

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AdventNet, network management software provider, announced the release of Zoho CRM, a "cost-effective and easy to deploy" web-based customer relationship management solution targeted for mid-sized businesses. It uses AJAX technology to significantly enhance its user interface. Finally a CRM software adopts ajax technology.

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Amcat's contact center technology has been awarded the "CRM Excellence Award" from Customer Interaction Solutions magazine for 2006. The award recognizes how Amcat's unified contact management system has helped U.S. Rare Coin and Bullion Reserve to more accurately profile customers, identify sales trends & investor opportunities, and schedule appropriate follow-up activities.

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InfoParc released version 4.54 of absoluteBUSY web CRM software. It includes a new sales module plus new unlimited keyword/tagging, an interesting feature by all counts.

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Bill Stevens, Senior Director at Cognos, contends that CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) software do not provide proper granularity to enable informed decision making for pharmaceutical industries.

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Sales Force Automation is moving from one-size-fits-all solution model (like Siebel or SalesForce) to solutions / products targeted towards specific market segments. For example let's take a look at ResourceOne from CoreTrac. It is a CRM / Sales Force Automation product for community financial institutions like Banks and Credit Unions.

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