issue-trackingFor those without any knowledge of trouble ticket system, let's being from the scratch. Trouble ticket system (aka. issue tracking system) is a software package  designed to manage and maintain lists of issues, required in an organization. Ticket's are files contained within the trouble ticket system that contain information about support interventions reported by the technical support staff or any other third party on behalf of an end-user. The software is most commonly used in customer support services to create, update, and resolve the issues reported by customers, or other issues reported by the employees of the organization. The system also encloses a knowledge base containing information on each customer, solutions for common problems, and other such data.

The entire trouble ticket system has a workflow. For a better understanding let's take a small demo. Suppose a customer support technician receives a email, telephone call, or any other communication from a customer complaining about a problem. This might also be in the form of an authentic error reporting. In case, the technician finds the problem is real, he gathers entire information about the problem in details and creates an issue in the system, entering all the relevant data provided by the customer. As work on the issue progresses, the system is updated with the solution to fix the problem. Once the issue is completely solved, it is indicated as resolved in the issue tracking system. There are several trouble ticket system out there in the market, but most of them are on the higher end of price. We decided to focus on the open source issue tracking systems that involve minimal expenditure and maintenance cost. After a thorough research we assorted a list of top 10 Java trouble ticket system.

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