Update: Tata Indicom Broadband Connection SUCKS!

My current impression is that Tata Indicom Broadband SUCKS whenever there is any downtime and there are many. My connection is down for 7 days! I have called everyday their customer service number ( 60607070 ) and everytime they responds that it is in progress. Nobody ever attended to the problem. Nobody visited the premises in the last 7 days and they continue to placate me. All they say is "I am extremely sorry" and yet  nobody calls up, nobody visits the premises, nobody tells me what the problem is and nobody solves it. And the best part is that they have the gall to bill me for the days they didn't provide any broadband service, despite their customer services reps contention that they automatically take care of unavailable service periods. Tata Indicom Broadband is not suitable for business, not suitable for home. They do not deserve to exist, it is a sick joke.

Tata Indicom Broadband is the worst broadband service ever. Stay away from it as you would stay away from bubonic plague or Bird Flu.

I am leaving Tata and moving to Airtel Home 2222 broadband connection plan, if available. Tata Indicom Broadband is an absolute disaster. Even Alliance Broadband is better.

In Kolkata their contact person is Debashis Ghosh & Sourav Dutta. Their mobile numbers are 9331851023 & 9231041517 respectively. They never ever picks up the mobile in my experience. I have tried over 100 times. Feel free to call them and find out. They are the face of Tata and it ain't pretty.

I am sorry to say Tata Indicom in my book provides the worst customer service even by Indian standards. Remember when I say Tata Indicom sucks, I am being polite.

And all these rant is coming from a person who had in the past defended them and even praised them in this very article. A lot has changed in the intervening years. At one point Tata Indicom was good. Today they are the worst broadband service you can imagine.

Read my original review below:

Full article (1702 words) »