I have been an avid user of Mambo and now Joomla since 2001.我一直熱愛的用戶曼波和現在joomla自2001年以來。 taragana.com is designed using Joomla.設計使用joomla 。 Unfortunately we haven’t been able to maintain the site very well, our fault not Joomla’s.不幸的是，我們尚未能維持網站非常好，我們的過錯不joomla的。

I wanted to re-design the site to highlight our products and service, and to cope up with our plan for several micro-site development in 2008 in addition to delivering a nice look.我想重新設計網站突出我們的產品和服務，以應付與我們的計劃數微網站的發展在2008年，在除了提供良好的外觀。 Let’s look at my 5 simple requirements for CMS:讓我們看看我的五簡單的要求，細胞質雄性不育：
1. 1 。 We should be able to easily embed custom code (php) to embed widgets (or snippets as Modx likes to call them) in certain pages.我們應該能夠輕鬆嵌入自定義代碼（ PHP的）嵌入工具（或片段作為modx喜歡稱他們為）在某些頁面。
2. 2 。 We should be able to easily modify the pages, preferably from the page itself (think AJAX editing).我們應該可以輕鬆修改網頁，最好是從網頁本身的（認為阿賈克斯編輯） 。
3. 3 。 Ability to create micro-sites which differ structurally and functionally from main sites能夠創建小型網站的不同結構和功能上，從主要網站
4. 4 。 Flexible hierarchy and menus靈活的等級和菜單
5. 5 。 Automate Sitemap (Google & regular) & RSS feed generation, nice permalinks & SEO optimized URL自動化網站（ Google和定期） ＆ RSS饋送的一代，尼斯永久＆徐優化網址
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I was looking for a simple free & open source trouble ticket system .我一直在尋找一個簡單的自由與開放原始碼的麻煩票務系統 。 I checked several of them, all the popular ones and more.我查了幾個，他們所有的流行和更多。 I scanned through all the lists, which unfortunately haven’t been updated for years. i通過掃描所有的名單，可惜尚未更新，為年。 Anyway after slogging for several hours, I present you with the simplest, easy to use and well featured trouble ticket system I could find.無論如何， slogging後幾個小時，我目前您最簡單，最易於使用以及精選的麻煩票制度，我可以找到。

Note: Don’t forget to read the disclaimer section (not your standard stuff) with interesting tidbits on other trouble ticket systems.注意：不要忘記閱讀免責聲明節（不是您的標準的東西）與有趣的對其他的麻煩票務系統。

Trouble Ticket System / Customer Support System Requirements麻煩票務系統/客戶支持系統要求

First let’s look at the requirements:首先讓我們看看的要求：
Most people make the mistake of thinking that a trouble ticket system is nothing but a defect tracking system and so they recommend systems like trac.大多數人作出的錯誤思想的一個麻煩票制度，只不過是一種缺陷跟踪系統，所以他們建議系統，如調撥。 Trouble ticket system, while similar in concept to defect tracking system , is significantly different in nature and purpose.麻煩票務系統，而類似的概念， 缺陷跟踪系統 ，是顯著不同的性質和宗旨。 A trouble ticket system is primarily concerned with accepting issues from end-users and routing them through the workflow system to get it resolved. 1麻煩票制度，主要是關注與接受的問題，從最終用戶和路由他們通過工作流程系統，以獲得解決辦法。 It should also allow for escalation, if required, and prioritization.它還應允許升級，如有需要，並確定優先次序。

A trouble ticket system, may (mostly for open source projects) or not allow viewing defects reported by other users. 1麻煩票務系統，可能（大多為開放源代碼項目）或沒有允許查看的缺陷報告的其他用戶。 A trouble ticket system is more concerned with providing a service to get the troubles / issues resolved. 1麻煩票制度，更加關注與提供服務取得的麻煩/解決的問題。 It may or may not want users to view issues reported by other users.它可能會或不會希望用戶看問題的報告的其他用戶。 However when it doesn’t allow viewing issues by other users, it should be complemented with a FAQ system to reduce load on customer support.然而，當它不允許看問題，由其他用戶，它應加以補充與常見問題解答系統，以減少負荷對客戶的支持。
A valid use case for not allowing viewing issues for other users is when you are reporting an issue to your web hosting provider.一個有效的使用情況不容許看問題，對其他用戶是，當您所舉報的問題到您的Web託管服務提供商。 Your report may contain details of login, password or other sensitive information which you do not want other users, or worse search bots, to browse through.您的報告中可能含有的詳情，登錄，密碼或其他敏感的資料，您不想讓其他用戶，或者更糟的搜索漫遊，來瀏覽。
Many defect tracking systems, including the one I currently use - Mantis, doesn’t allow this simple functionality out of the box!許多缺陷跟踪系統，其中包括我現在使用-螳螂，不容許這個簡單的功能出來的框！

A defect tracking system on the other hand is focussed on getting defects resolved for a product or project.一個缺陷跟踪系統，另一方面是集中在越來越缺陷解決的一個產品或項目。 It isn’t focussed as much on providing timely resolution of customer defects as it is on timely fixing of bugs.這是不集中多對，提供及時的解決客戶的缺陷，因為它是對及時修復的錯誤。 So while they are similar, they intent and purpose is different.因此，雖然他們很相似，他們的意圖和目的是不同的。
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While installing Compiere, the leading web based open source ERP (Enterprise Resource Planning) & CRM (Customer Relationship Management) software, on Windows you may face some non-trvivial problems.而安裝compiere ，領導基於Web的開放源碼ERP （企業資源規劃）及CRM （客戶關係管理）軟件，在Windows下你可能會面對一些非trvivial問題。 This document is an overview of the problems you can face while installing Compiere and how to solve them.本文件概述了問題，您可以面對，而安裝compiere ，以及如何解決這些問題。

First and foremost keep the installation guide open and follow all the provided links.首要的保持安裝指南開放和後續所有提供的鏈接。 It contains much more than their name suggests.它包含遠不止他們，顧名思義。 Read this mini-guide whenever you face any problems.閱讀這本迷你指南當你面對任何問題。 Most likely you will find it here.最有可能你會發現它在這裡。 If not let me know and I will add it.如果不是，讓我知道我會添加它。
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Contents內容

• Wireless access for field technicians無線接入為外地技術員
• Insurance claim processing with web application and 3G wireless network保險索賠處理與Web應用程序和3G無線網絡
• Free Wi-Fi in retail stores免費Wi - Fi在零售商店
• Operational CRM - Anticipating ways to add to a customers’ experience CRM的業務-期待的方式添加到客戶的經驗
• Preventing drug counterfeiting using RFID tags防止假冒藥物使用的RFID標籤
• Selling internal IT products & services to fund IT projects, R&D & infrastructure upgrade出售內部的IT產品與服務，以基金的資訊科技項目，研發及基礎設施升級
• OCR to speed transportation光學字符識別，以加快交通運輸
• Automated personalized offer generation for cross-selling自動提供個性化的一代，為交叉銷售
• Using GPS enabled cell phone to track drivers and optimize trips使用全球定位系統，使手機追踪司機和優化人次
• My favorites我的最愛

Wireless無線

Wireless access for field technicians 無線接入為外地技術員
Construction company Emcor Group put voice (cell phone), e-mail and specialized applications on a handheld device that fits in a shirt pocket.建築公司emcor組提出的語音（手機） ，電子郵件和專門應用在手持設備適合在襯衣口袋中。 Field technicians are now more productive, using a wireless dispatching system tied to Emcor’s customer support center.現場技術人員，現更具生產力，使用無線調度系統聯繫在一起emcor的客戶支持中心。

As a result customers are now served better and faster and with consistently higher quality.由於客戶現在服務的更好和更快地與一貫更高的質素。 Technicians arrive promptly and are better prepared to address customer concerns.技術人員迅速抵達，並更好的準備，以滿足客戶的關注。 It has improved time to invoice, invoice accuracy and overall customer satisfaction by more closely integrating the field to the office.它改善了時間，發票，發票的準確性和整體的客戶滿意度更緊密地結合在一起外地辦事處。
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Shares of salesforce.com, which manages customer relationship data for corporations, jumped 19%, as the San Francisco-based firm beat consensus estimates across the board.股份salesforce.com ，管理客戶關係數據的公司，到19 ％ ，作為總部位於舊金山的公司擊敗共識，估計全國委員會。 This was despite reported profit loss of $145,000 for the second quarter.這是，儘管報告的利潤損失一十四點五〇萬美元為第二季。

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Microsoft announced launching of “CRM Live” service along with the next version of Microsoft Dynamics CRM.微軟宣布開展“ CRM的生活”的服務，隨著下一版本的Microsoft Dynamics CRM中。 The announcement is pretty interesting.宣布是相當有趣。

“The coolest work we’re doing is that we’re building a single code base that will support on-premises deployments, partner hosted deployments, and the Microsoft Live service. “最酷的工作我們正在做的，就是我們正在建設一個單一的代碼庫將支持對-房地部署，合夥人主辦的部署，和Microsoft Live服務。 “
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I was reading Sun’s newsletter describing top ten rules for web tier consolidation projects.我是讀Sun的時事通訊描述十大規則Web層綜合項目。 As you will see they are the same for any intergation / consolidation project which affects several departments in a large company.正如你會看到他們是相同的，任何一個intergation /加固工程影響的幾個部門在一間大公司。 Here is the list modified for general context with explanations.這裡是名單上改裝的一般背景與解釋。

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AdventNet, network management software provider, announced the release of Zoho CRM, a “cost-effective and easy to deploy” web-based customer relationship management solution targeted for mid-sized businesses. adventnet ，網絡管理軟件提供商，宣布釋放zoho CRM ，一“成本效益和易於部署的”基於Web的客戶關係管理解決方案，有針對性的為中型的企業。 It uses AJAX technology to significantly enhance its user interface.它使用Ajax的技術，大大提高了它的用戶界面。 Finally a CRM software adopts ajax technology.最後， CRM軟件採用Ajax的技術。

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IT failures are a leading threat to businesses worldwide, and British companies have been found particularly ill-prepared at handling them.它是一個失敗的領導的威脅，全球企業，和英國的公司已發現，特別是準備不足，在處理他們。 According to a survey from Mercury Interactive Corporation, a third of UK companies are handling IT risks in an uncoordinated fashion.據一項調查顯示，從汞的互動公司，三分之一的英國公司正在處理它的風險在一不協調的時裝。

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CRM vendors aren’t following good CRM techniques themselves, according to a new report from The Customer Respect Group (TCRG). CRM的廠商都沒有以下良好的CRM技術本身，根據一份新的報告從客戶尊重集團（ tcrg ） 。 Oh the irony!哦，諷刺！

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