vCustomer named among top 100 global outsourcing service providers for 2009

June 25th, 2009 NOIDA - Birlasoft has been named among the top 10 best outsourcing service providers in Australia and New Zealand region, by the International Association of Outsourcing Professionals (IAOP), in their list 2009 Global Outsourcing 100. Birlasoft has been chosen by an independent panel of industry-recognized experts from business and academic institutions.

September 30th, 2009 NEW DELHI - More business process outsourcing (BPO) service providers in India will exit the market in coming years, as it is difficult for them to stay afloat in the current form due to the slowdown, according to a study released here Wednesday. "One-quarter of the top business process outsourcing (BPO) service providers will not exist as separate entities by 2012," said the study by IT research and advisory firm Gartner.

April 30th, 2009 NEW DELHI - Telecom major Bharti Airtel Thursday awarded a $500-million deal to Alcatel-Lucent for outsourcing the management and servicing of its broadband and fixed line network for five years. The deal involves creation of a joint venture with Alcatel Lucent holding 76 percent of the equity, and Bharti having the remainder 24 percent.

September 27th, 2009 NEW DELHI - The third party logistics (3PL) business in India is likely to reach $90 million by 2012 from $58 million now, as the model is fast catching up among the country's businessmen due to its cost advantage, an industry lobby report says. "Currently 3PL outsourcing among Indian companies is estimated at $58 million as 55 percent of them are outsourcing services like supply chain management and warehousing," the Associated Chambers of Commerce and Industry of India (Assocham) said in a paper.

February 25th, 2009 NEW DELHI - The Federation of Indian Chamber of Commerce and Industry Wednesday expressed concern over US President Barack Obama's statement on ending tax breaks for outsourcing companies, saying 'protectionist measures could deteriorate the situation further'. 'Coming at a time when the global economy is going through a phase of slowdown and when countries need to work collectively, protectionist measures of any kind could deteriorate the situation further,' FICCI said in a statement.

June 23rd, 2009 MUMBAI - Telecom major Idea Cellular Tuesday signed a Rs.145-crore agreement with Firstsource Solutions, a business process outsourcing (BPO) service provider. As part of the agreement, Firstsource will provide for five years a suite of customer management interaction services, including customer service, billing, new product information and plan details to Idea from its centre in Coimbatore, the companies said in a statement.

March 24th, 2009 MELBOURNE - Bangalore-based software giant Infosys will pick up most of IBM Global Services' multi-million dollar applications support contract with Australian software giant Telstra, after the latter's deal with the former was scrapped following TELCO reducing its outsourcing partners from four to two. According to The Australian, the decision to shift from IBM to Infosys could result in hundreds of job losses locally and in Bangalore, where IBM operates outsourcing centres.

August 6th, 2009 WASHINGTON - The global financial crisis, it seems, has affected the outsourcing of mass from foreign countries to India. Till a few months ago, requests for these so-called "Mass Intentions", or prayers offered for a specific reason, poured into India from the United States, Canada and Europe, where there is a huge shortage of priests.

April 20th, 2009 NEW DELHI - India's business process outsourcing (BPO) industry will double its revenues in less than two years despite the economic slowdown and protectionist measures of western countries, a report by analyst firm Gartner said Monday. The top 20 India-centric BPO service providers accounted for $4 billion in revenue in 2008, representing 5 percent of the $80-billion revenue of the top 150 BPO companies in the world.

May 6th, 2009 BANGALORE - Wipro Technologies has bagged an outsourcing contract for an undisclosed amount from telecom company Unitech Wireless, the IT firm said Wednesday. Unitech Wireless, which received licence last year to operate in 22 telecom circles in the country, is yet to launch its services.

May 5th, 2009 BANGALORE - US President Barack Obama's announcement to end tax sops to those US firms outsourcing jobs to countries like India has come under flak from Phil Harkins, a leading US management expert and chief executive of Linkage Inc, a global firm specialising in leadership development 'What Obama is doing is just politics. It's the arrogance of the US to think creating jobs overseas will result in job losses back home.

September 30th, 2009 Sallie Krawcheck resigns from Dell boardROUND ROCK, Texas — PC maker Dell Inc. said Tuesday Sallie L.

February 2nd, 2009 WASHINGTON - China is unlikely to overtake India in outsourcing business anytime soon and it would take not one country but a lot of small ones to knock it off the top, according to a US expert. 'China is pretty far behind India and even places like the Philippines and Eastern Europe.

July 29th, 2009 NEW DELHI - India's information technology and outsourcing industry is expected to grow over 7 percent this fiscal to log revenues of $64 billion with much faster expansion within the domestic market, a leading industry group said Wednesday. The National Association of Software and Service Companies (Nasscom) has forecast in its latest study that the software and outsourcing industry will log an export growth of 4-7 percent this fiscal to log $48-50 billion in revenues.

March 4th, 2009 WASHINGTON - A downturn in worldwide economy, Satyam's fraud case and the terrorist attacks in Mumbai and supply chain and shipping cost issues in China are causing US technology companies to pull back from the two traditional outsourcing locations. Citing these three global factors, an annual survey by BDO Seidman, LLP, one of America's leading accounting and consulting organizations, Tuesday suggested several technology firms would choose US as future outsourcing location over India and China.