Comments on: Simple Open Source Trouble Ticket System / Customer Support System http://blog.taragana.com/index.php/archive/simple-open-source-trouble-ticket-system-customer-support-system/ News and views from a Software Architect and Entrepreneur on Java and Web 2.0 Sun, 06 Jul 2008 11:48:23 +0000 http://wordpress.org/?v=2.5.1 By: NeoDiffusion http://blog.taragana.com/index.php/archive/simple-open-source-trouble-ticket-system-customer-support-system/#comment-479806 NeoDiffusion Wed, 05 Mar 2008 08:19:02 +0000 http://blog.taragana.com/index.php/archive/simple-open-source-trouble-ticket-system-customer-support-system/#comment-479806 Thanks for sharing the result of your quest for a Trouble Ticket System ; I just looked at OneOrZero, and I\'m quite unconfortable with their position: OpenSource, GPL, but only outdated (unsupported) version is freely available, all others require a fee. I know OpenSource doesn\'t mean it\'s free, but I don\'t like the business model, which is close to MS one (\"buy a new version each year\"...) Which version have adopted? What do you think about this ? Thanks for sharing the result of your quest for a Trouble Ticket System ;

I just looked at OneOrZero, and I\’m quite unconfortable with their position: OpenSource, GPL, but only outdated (unsupported) version is freely available, all others require a fee.

I know OpenSource doesn\’t mean it\’s free, but I don\’t like the business model, which is close to MS one (\”buy a new version each year\”…)

Which version have adopted? What do you think about this ?

]]> By: Leon Koll http://blog.taragana.com/index.php/archive/simple-open-source-trouble-ticket-system-customer-support-system/#comment-457159 Leon Koll Wed, 21 Nov 2007 15:20:49 +0000 http://blog.taragana.com/index.php/archive/simple-open-source-trouble-ticket-system-customer-support-system/#comment-457159 Thank you for this post. What I am looking for is a Trouble Ticket system integrated with Bug Tracking system. Obviously - opens sourced tools. It looks there is no such beasts :( You wrote: "I have decided to write some php code to create a simpler interface for trouble ticketing which uses Mantis database." Can you share your code? It looks it can fit my needs... Thanks, -- Leon Thank you for this post.
What I am looking for is a Trouble Ticket system integrated with Bug Tracking system. Obviously - opens sourced tools. It looks there is no such beasts :(

You wrote:
“I have decided to write some php code to create a simpler interface for trouble ticketing which uses Mantis database.”
Can you share your code? It looks it can fit my needs…
Thanks,
– Leon

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