Hindujas to manage Sistema Shyam’s customer care centre

May 21st, 2009 KOLKATA - Telecom operator Sistema Shyam Teleservices is planning to outsource a portion of its Internet infrastructure to global IT behemoth IBM, and hopes to sew up the deal some time next year, people aware of the development say. Sistema Shyam, a joint venture company between Russia's Sistema and India's Shyam group, plans to outsource 'a portion' of its IT infrastructure, an industry official told IANS requesting anonymity.

December 28th, 2008 NEW DELHI - IT solutions provider Sun Microsystems India and Indian Institute of Technology (IIT) Delhi are launching an e-governance centre on the IIT campus here to focus on development of non-proprietary software. The Sun-IIT Delhi Centre of Excellence is an outcome of a memorandum of understanding (MoU) signed between the institute and the IT company in September 2006.

June 23rd, 2009 MUMBAI - Telecom major Idea Cellular Tuesday signed a Rs.145-crore agreement with Firstsource Solutions, a business process outsourcing (BPO) service provider. As part of the agreement, Firstsource will provide for five years a suite of customer management interaction services, including customer service, billing, new product information and plan details to Idea from its centre in Coimbatore, the companies said in a statement.

August 12th, 2009 RAEBARELI - Congress President and UPA Chairperson Sonia Gandhi inaugurated 3G mobile services of Bharat Sanchar Nigam Ltd on Wednesday at Raebareli in Uttar Pradesh. After four major cities of the state including Lucknow, Allahabad, Kanpur and Varanasi it was a first small town where this high tech facility of mobile has been introduced.

July 21st, 2009 CHENNAI - Direct-to-home (DTH) service provider Sun Direct has tied up with software major IBM India to implement and manage customer relationship management services, it was announced Tuesday. "As we continue our aggressive growth plans, we will rely on IBM to help us tackle key issues surrounding billing and customer relationship management, as well as develop ways to get better insights to customer behaviour," Tony D'Silva, chief operating officer of Sun Direct, said.

May 28th, 2009 BANGALORE - Global software major Wipro Technologies has set up a virtual innovation centre for testing services on Second Life, the popular virtual world, the IT bellwether said Thursday. The innovation centre, a replica of the original lab at our campus in the electronics city will provide a one-stop virtual view of our Internet Protocol (IP)-powered solutions, the company said in a statement.

April 14th, 2009 CHENNAI - City-based banking, financial services and insurance software company Polaris Software Lab Ltd will invest $20 million to set up a centre for excellence for insurance near Chennai, a top official said Tuesday. 'The eight-storey centre will house 2,500 employees and will be completed in 18 months,' Arun Jain, chairman and chief executive of Polaris, told reporters at the foundation stone laying ceremony.

April 28th, 2009 MUMBAI - InnoPath Software, the leader in over-the-air customer care for mobile operators, is pleased to announce the continuation of the company's global expansion with the opening of a wholly owned subsidiary in Mumbai. The rapid growth and development of the region and in particular India are drivers behind this move, an addition that will place sales and support staff in the country.Customer care delivered via Mobile Device Management (MDM) provides operators with a way to reduce operational expenses, increase customer satisfaction, and deploy new services with confidence.

September 14th, 2009 WELLINGTON - An Anglo-Kiwi web advertising firm Firstlight Online has moved its software development facility to India from Wellington. The company is merging with Nasdaq-listed web-search firm Convera, despite a bid by former Firstlight director Brett Bailey to sink the deal.

July 14th, 2009 HYDERABAD - Bodhtree Consulting, a leading consulting and technology provider, has forged a strategic software partnership with CompanyStore.IN for its centre of excellence (CoE) for SaaS and Cloud computing. CompanyStore.IN is a well known logo merchandising company that leverages technology to support marketing and branding for some of the biggest names of the industry.

February 8th, 2009 BANGALORE - Tata Consultancy Services (TCS) will design and develop the next-generation fighter jet Gripen for the Swedish aerospace major Saab, a senior official of the IT bellwether said here Monday. Saab, whose strike fighter Gripen is in race for the Indian Air Force (IAF) order to induct 126 medium multi-role combat aircraft (MMRCA) in its fleet, has set up an aeronautical design and development centre with TCS in Bangalore for the multi-million, multi-year contract.

December 18th, 2005 Microsoft plans to make India a hub for research, product and applications development. It announced plans for investing $1.7 billion over the next four years, and increasing local headcount by 3,000 to 7,000-level.

February 26th, 2009 BANGALORE - IT infrastructure solutions and services firm Frontier Business Systems has set up a $4-million (Rs.200 million/Rs.20 crore) green data centre here to expand its operations across the country, the company said Thursday. 'The data centre's green virtualisation solutions will enable enterprises to reduce cost while improving business service availability, agility and performance,' Frontier chief executive Ravi Verdes said in a statement.

March 27th, 2009 TORONTO - IBM Canada, which has 19,600 employees on its rolls, announced Thursday that it is axing a number of jobs to contain costs. The US software giant, which is reportedly in the process of laying off 5,000 staff in America and transferring a lot of them to India, said the Canadian cuts will affect the staff from customer care positions to executives.

March 17th, 2009 NEW DELHI - vCustomer Corporation, a leader in delivering comprehensive customer care and technical support solutions, today announced that it had been recognized as one of the top 100 global service providers for 2009 according to Global Services magazine and neoIT, an outsourcing advisory firm. This list represents companies who have the maturity and capability to lead the next wave of services globalization.