Customer Relationship Software Provider SalesForce.Com Shares Skyrocket

March 23rd, 2009 Salesforce.com, a notable CRM service provider are integrating Service Cloud customer-service platform with Twitter. Launched in January, the Service Cloud combines concepts like online customer communities, social networking, knowledge base information, and making data from cloud services like Facebook and Twitter available to e-mail, phone and chat-based customer service representatives.

June 18th, 2006 AdventNet, network management software provider, announced the release of Zoho CRM, a "cost-effective and easy to deploy" web-based customer relationship management solution targeted for mid-sized businesses. It uses AJAX technology to significantly enhance its user interface.

January 13th, 2006 The EGS team announced the first candidate release of EGS 1.0. Enterprise Groupware System which provides businesses with an internal Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) accounting solution.

February 25th, 2009 For every customer-focused company communication is the key Customer Relationship Management (CRM). Ideally, every interaction with a customer should be treated as an opportunity to make a new offer, build loyalty and accentuating the brand's reputation.

May 6th, 2009 eBay to close Vancouver customer service facility SALT LAKE CITY — Online marketplace operator EBay Inc. said Tuesday it will close its Vancouver, Canada customer service facilities by Sept.

May 15th, 2009 "Businesses are not paid to reform customers, they are paid to satisfy customers" is how Peter Ducker defined the purpose of management. Professionals working in the field of Customer Relationship Management today face a tough challenge of managing a huge customer base.

May 5th, 2006 Bill Stevens, Senior Director at Cognos, contends that CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) software do not provide proper granularity to enable informed decision making for pharmaceutical industries. At a high level I understand his sentiments as generic CRM and ERP systems are too broad to well address the specific pain-points of pharmaceutical industry.

December 2nd, 2005 Recently I had to interact with both of these companies to resolve non-trivial customer support issues. In both cases I was pleasantly surprised by the promptness and eagerness of their support.

August 28th, 2006 I faced serious hacking attempts from a server owned by my dedicated web hosting provider, LayeredTech. More than 23, 000 brute force attempts were made on ssh server alone.

October 9th, 2008 Broadband has arrived in India not so long ago. But it has already reached the desks of almost all the internet users.

October 11th, 2005 Everyone today is talking about Web 2.0. In the post-dotcom era several concepts were re-defined, old ideas re-emerged with new variations.

April 26th, 2009 A comforting day indeed. Matt Mullenweg is the author of the popular blogging software , WordPress.

March 16th, 2009 In my article on Top 10 Customer Relationship Management Software, I had highlighted one of widely adopted open source software - Sugar CRM. Here I want to share the review of the Sugar CRM software.

July 13th, 2007 I had several reports from users that the site is inaccessible from certain ISP's including but not limited to CableVision. I did everything to figure out what went wrong without much success.

May 29th, 2008 I am a long time LayeredTech dedicated server customer. Today out of the blue LayeredTech increased the price by 26%! None of the "service improvements" directly benefits average customers like us: Implementation of a new enterprise-wide management system to integrate all client touch points and improve response times.