Carbonite Online Backup: Review
As people look for better ways to avoid irreplaceable loss of files, the backup systems are high on demand. while searching for backup tools I came across a simple and easy to use online backup service - Carbonite. After using it for a while, I could make out certain things that I would like to share with you. Carbonite Online Backup essentially protects the files in your Computer in case of an accidental deletion, theft, catastrophe or drive failure. This online backup service helps to protect the all-important photos, music, business contacts and financial information. Carbonite is a remarkably simple and easy to use service. This online backup service can be used to backup files from a remote computer connected to Internet. The service seems be designed more for personal use than business. Carbonite charges a nominal fee to backup data that is $54.95 per year. Let's go into its details.
Carbonite provides an automatic and secure backup for irreplaceable contents in the computer. A small software program is installed in the computer that runs in the background. Whenever it finds a new or modified file in the system it keeps a backup of the file automatically.
Working

When the software is installed a Carbonite adds another drive with lock-like icon in the My Computer Window. This is the remote storage for all the documents. It can be integrated with the desktop to make things simpler and easier.
Security
This is an online application and this is why security is of prime concern. Carbonite encrypts the files twice before backing them up securely offsite. It uses an encryption technique similar to what the banks use. The encrypted files are secured in the data centers which only the user can access.
Easy and Simple to Handle
Carbonite keeps backup automatically and requires no manual intervention. The backup of the new and modified files are automatically generated when the computer is idle. Carbonite goes idle when the user is working on the computer, ensuring that it doesn't slow down the internet connection.
Restoration
It is easy to restore the files with Carbonite. In case some files are lost accidentally you can restore them with a few clicks. Clicking on the drive opens a folder that contains all the backed up files. The files can be directly copied from the folder onto the computer.
Pros
There a number of positives with Carbonite
- The backup preferences can be changed easily whenever the user wants.
- The ease of use, price and functionality are commendable.
- One of the main advantages with Carbonite is that it offers a sort of unlimited backup.
- Carbonite offers full speed backup for the first 50 GB
Cons
Carbonite is far from a perfect backup tool that are available, let's get into its darker side.
- Carbonite has major drawback and that is it cannot backup any file if its open. It cannot backup the email or financial documents, if they are open.
- Some complexities may arise while trying to view the backup files like the blue screen of death.
- Carbonite doesn't backup multiple versions of a document
- It's surprising to see that Carbonite is using 15-drive RAID 5 arrays instead of RAID 1.
Although Carbonite boasts of a large customer base, the company had ink on its reputation when it failed to backup data of over 7,500 customers. Carbonite filed a lawsuit against Promise Technology, the hardware manufacturer, for the crack-up. To add to the mess the data recovery was not up to the standards. Conclusively, I wouldn't rate Carbonite highly as a back up process. Let me know if you have gathered something more about it.
Filed under Software Review, Web, Web Services | Tags: Carbonite, Lost, Online Backup, Online Backup service, Things |
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March 27th, 2009 at 8:38 pm
You should probably use an online backup service that doesn’t lose people’s data. I would suggest mozy.com or http://www.myotherdrive.com
March 28th, 2009 at 7:54 am
Thank you Gavyn. we will surely try them out and get back with our experience.
Thanks
Soumya Sinha
Simple Thoughts
March 28th, 2009 at 5:58 pm
thanks for the review. I was looking for something like this to back up my files.
March 29th, 2009 at 3:50 am
As a current Carbonite customer I wanted to comment on two failings of Carbonite:
• Customer service is next to useless – sending you in a round robin of nonsensical actions until you basically give up.
• It can cause, and has caused for me, the dreaded blue screen of death.
Both of these claims can be backed up by doing a quick search for the same.
If Carbonite wants to stay alive, it had better look to address these serious issues. I, for one, am looking to switch to a company which deserves my hard earned money.
March 30th, 2009 at 10:46 pm
You realize that the same week that you posted this review Carbonite filed a law suit against one of its hardware vendors for failures that caused the loss of data for 7,500 customers, right?
In your “cons” list, you note that they use a single RAID 5 array to protect their users’ data. That is a single point of failure. Pretty crazy.
April 14th, 2009 at 5:24 pm
Beware of Carbonite. Backup’s great but don’t try to get your files back onto your computer if anything happens. I’ve been trying for two days the restore keeps freezing. Their online help is useless!!! Then if you try to call them they want another $20 for support. STAY AWAY!!!!!!
May 4th, 2009 at 10:09 am
Carbonite sounds great but it lacks some important features for me, since I mostly backup external HDD, network drives and USB drives from both my Pc and Mac. Most providers don’t have these features but this wasn’t a problem for SafeCopy (www.safecopybackup.com). It allows me to do the above features plus I can share the same account for both my Mac and Pc. I’m very happy with it.
May 4th, 2009 at 10:38 am
Carbonite sounds great but it lacks some important features for me, since I mostly backup external HDD, network drives and USB drives from both my Pc and Mac. Most providers don’t have these features but this wasn’t a problem for SafeCopy (www.safecopybackup.com). It allows me to do the above features plus I can share the same account for both my Mac and Pc. I’m very happy with it and it’s worth checking out.
May 13th, 2009 at 4:11 pm
Jane: You’re right, we don’t support external drives at this point. That’s a feature we’ve been saving for a version of Carbonite called Carbonite Pro that will be going into beta next month. As the name implies, it will be aimed more at the professional than the home user. If you’d like to be notified when it’s available, just send an email to probeta@carbonite.com.
David Friend | Chairman & CEO
Carbonite, Inc.
334 Boylston St., Boston, MA 02116
617-587-1110
May 13th, 2009 at 5:33 pm
Jane: You’re right, we don’t support external drives at this point. That’s a feature we’ve been saving for a version of Carbonite called Carbonite Pro that will be going into beta next month. As the name implies, it will be aimed more at the professional than the home user. If you’d like to be notified when it’s available, just send an email to probeta@carbonite.com.
David Friend | Chairman & CEO
Carbonite, Inc.
http://www.carbonite.com
334 Boylston St., Boston, MA 02116
617-587-1110
June 7th, 2009 at 7:27 am
Now who says Carbonite does not backup email data or open files and it does save multiple version of files. I backed up last fall and was able to recover all of my data in few clicks..my emails address book and everything was backed up automatically, and those guys helped me restore and import my emails.
September 24th, 2009 at 10:24 am
Linux users can’t use mozy carbonite or backblaze unfortunately. Here is a less expensive choice than mozy. Simple sftp server which also offers web access. The beauty is you can use whatever sftp capable client you like. Works on any OS…win, linux, or mac.
datastorageunit.com
only 2.99 a month for unlimited storage.
October 9th, 2009 at 4:12 am
I have just switched to BackupandShare.com after trying out few renowned backup services.And the experiance so far is wonderful. I am getting seamless backup service without any failure. Also, the restore procedure is also smooth. Very userfriendly and costeffective service.
They are giving windows mobile backup solution free, now this is like an icing on the cake.
October 19th, 2009 at 3:54 am
I have a HTC Ozone phone.I am looking for a backup solution for my personal data on my phone. So with BackupandShare.com, can I say I am at the right place?