8 Fraud Prevention & Protection Measures in Google Checkout 8防止欺诈行为及保护措施,在使用Google Checkout
Eight different ways Google Checkout prevents and protects you from fraudulent credit card transactions, reimburses you for eligible chargebacks and even fights on your behalf: 8种不同方式的Google Checkout防止和保护您免受欺诈信用卡交易,偿还你为合资格的扣款,甚至打架就代表您:
Update: See the comments at the end for some negative experiences with Google checkout.更新:看到的评论,在去年底对一些正反两方面的经验与Google Checkout 。 Consider them before commiting to Google checkout.考虑他们之前承诺的Google Checkout 。
Google performs industry-standard Address Verification System (AVS) and Card Verification Value (CVV) checks to prevent credit card fraud. Google的执行行业标准的地址验证系统 ( AVS标准)及信用卡的验证值 ( cvv )检查,以防止信用卡欺诈。
The Address Verification System is used to verify the identity of the person claiming to own the credit card. 地址核查制度是用来验证人的身份声称自己的信用卡。 The system will check the billing address of the credit card provided by the user with the address on file at the credit card company.该系统将检查帐单地址,信用卡所提供的用户的地址的文件在信用卡公司。
The Card Security Code (CSC), sometimes also called Card Verification Value or Code (CVV or CVC), is a security feature for credit card transactions, giving protection against credit card fraud.该卡的安全代码 ( CSC )的,有时也被称为信用卡验证的价值或代码(或cvv的CVC ) ,是一种安全功能,信用卡交易,给予保护,以免信用卡欺诈。
Most debit and credit cards have two card security codes.最扣帐卡及信用卡有两种卡的安全守则。 The first, often called CVC1 or CVV1, is encoded in the magnetic stripe of the card and is used for in-person transactions.第一,通常被称为cvc1或cvv1 ,编码在磁条的卡,是用于在人的交易。 The second, known as CVV2 or CVC2, is used to secure “card not present” transactions occurring over the Internet, by mail, or over the phone.第二,被称为cvv2或cvc2 ,是用来安全的“卡不在场”发生的交易,随着国际互联网,电子邮件,或透过电话。
As Google Checkout processes transactions over the internet I am assuming Google is using CVV2.作为Google Checkout的交易过程中,随着国际互联网,我假设Google是使用cvv2 。 The CVV2 is a 3 or 4 digit value printed on the card, but not available on the magnetic stripe.该cvv2是3或4个数字的价值印载于卡,但并不提供在磁条。 The number is generated when the card is issued, by encrypting the card number and expiry date under a key known only to the issuing bank.有多少时生成的卡发出后,加密卡号码及届满日期下的一个关键只知道向发卡银行。 Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession.提供此代码,以在交易的用意是确认客户有卡在他们的身体藏。
Online merchants who require the CVV2 in their transactions are forbidden from storing these details once the transaction is complete.线上商店谁需要cvv2在他们的交易,禁止储存这些细节,一旦交易完成。 This way, if a database of transactions is compromised, the CVV2 is not included, and the stolen credit card numbers are less useful.这样,如果一个数据库的交易是妥协, cvv2是不包括在内,被窃的信用卡号码是用处不大。
Advanced risk modeling 先进的风险建模
Google employs advanced risk modeling to detect fraudulent transaction cues across Google services.在Google采用了先进的风险建模来侦测欺诈性交易的线索跨越Google服务。 Google also actively leverages external, cross-industry resources-such as worldwide fraud blacklists-to prevent fraudulent users from accessing Google Checkout in the first place. Google还积极利用外部,跨产业的资源,如全球欺诈黑名单-以防止欺诈用户访问的Google Checkout摆在首位。 This is proactive prevention and is not used by most merchants on the internet.这是积极的预防和是不是所使用的大部分商家在互联网上。
Automatic fraud detection 自动欺诈检测
Google proactively identifies and filters out fraudulent transactions. Google的主动识别和过滤掉欺诈性交易。 All fraudulent transactions are immediately cancelled after being detected.所有欺诈性交易的是立即取消后,被发现。 Any pending or in progress orders associated with the same credit card will also be cancelled to protect you.任何未完成或正在进行中的订单与相同的信用卡也将被取消,以保障您。
Supplemental manual review 补充人工审查
If a transaction appears to be high-risk, Google will restrict the order to protect you from shipping the order to a fraudulent buyer.如果一个交易似乎是高风险, Google将限制,以保护你不受航运秩序,以欺诈买方。 During this time, our Google Checkout specialists will review the situation further, cancel the transaction if it’s fraudulent, or release it if it’s valid.在这段时间内,我们的Google Checkout的专家将检讨有关情况,此外,取消交易,如果它的欺诈性,或释放它,如果它的有效。 We may also contact you directly as a backup precaution.我们也可以直接与您联系作为备份的预防措施。
Information sharing 信息共享
Google Checkout provides buyer verification information within the buyer’s order details to help you run your own fraud checks as needed. Google Checkout的规定,买方核查资料买家的订单细节,以帮助您有自己的欺诈行为的检查需要。 If you’re concerned about a particular order, or if you’re unable to contact the buyer with the information we provide, you have the option to cancel the order to avoid further risk.如果您关心特定的顺序,或如果您无法联系买家,与我们所提供的资料,您都可以选择取消,以避免进一步的风险。
Chargeback resolution 扣款的决议
All merchants are covered by Chargeback Resolution Policy: our specialists will evaluate all chargebacks you receive through Google Checkout and, whenever possible, dispute them on your behalf.所有商家所涵盖的扣款决议的政策:我们的专家将评估所有扣款您会收到通过Google Checkout和,只要有可能,争端他们自己的名义。
Payment Guarantee Policy 付款担保政策
As an additional benefit under Chargeback Resolution Policy, Google also guarantees payment for all transactions that are eligible for Google’s Payment Guarantee Policy (see below for eligibility).作为一个额外的好处,根据扣款决议的政策, Google还保证支付所有交易有资格获得Google的付款保证政策(见下文资格) 。 Google will reimburse you within a week of receiving and reviewing the required information. Google将偿还你一个星期内接收和审查所需的资料。
For all eligible transactions, Google will completely reimburse you for any chargebacks resulting from claims of unauthorized purchases and non-receipt of goods.为所有合资格的交易, Google将完全向您补偿任何扣款造成的索赔未经批准的采购和非收到货物。 To qualify for this additional protection, you must meet the following criteria:要符合这额外的保护,您必须符合下列条件:
* You shipped the order to the buyer’s shipping address (as specified in the Google Checkout Merchant Center or the Google Checkout API call) according to the shipping method and timeframe agreed upon when the order was placed. *您发货,以买方的送货地址(如在指定的Google Checkout商家中心,或使用Google Checkout API调用)根据船舶的方法和商定的时间后,当该命令置于。
* You provide a tracking number or other proof of shipping for transactions less than US$250. *您所提供的追踪号码或其他证明文件,航运交易少于250美元。
* You provide proof of delivery with the buyer’s signature for transactions greater then US$250 *您所提供的证明文件,交付与买方的签名为更大的交易,然后250美元
* You receive a request from Google for supporting documentation and provide this information within ten business days. *您将收到一份要求从Google支持的文件和提供这方面的资料内的10个营业日。
* You’re currently displaying a clear return policy on your website. *您目前显示一个明确的退货政策在您的网站上。 (Learn more) (了解更多资讯)
* The disputed order doesn’t involve intangible goods. *有争议的命令,并不涉及无形商品。
At a minimum, Google will reimburse you for eligible chargebacks up to $10,000 per year.在最低限度, Google将偿还您为合资格的扣款最多一点零万美元每年。 If your gross Google Checkout sales exceed $1 million per year, Google will protect you for 1% of those sales.如果您的毛额Google Checkout销售额超过100万美元每年, Google会保护你的1 %的销售额。 For example, if your Google Checkout sales are $2 million, they will protect you for up to $20,000.例如,如果您的Google Checkout销售额是200万美元,他们会保护你最多二点零零万美元。
Source:资料来源: Goo具台晟 gle , , Wikipedia维基百科
I am was impressed with Google’s effort in online fraud prevention & protection. It gives Google Checkout a distinct edge over its competitors and also increases your peace of mind. 我留下了深刻的印象与Google的努力,在网上诈骗的预防与保护, 它给Google Checkout的一个独特的优势超过其竞争对手,并同时也增加了您安枕无忧。
Update: Unfortunately it appears customers are having negative experiences with Google Checkout and Google is apparently not addressing them or addressing them soon enough.更新:很可惜,似乎客户有正反两方面的经验与Google Checkout和Google显然是没有解决这些问题或解决这些问题尽快不够的。 See some of the customer experiences with Google Checkout in comments.看到一些客户的经验,与Google Checkout在评论。 Google should address such issues immediately with the customers and publicly to protect its own and its shareholder’s interests. Google应该处理这些问题立即与客户和公开,以保障自己和股东的利益。
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August 8th, 2006 at 11:12 am 2006年8月8日在上午11时12分
I find your glowing appraisal of Google Checkout’s fraud protection interesting.我觉得您的光辉的评价是Google Checkout的欺诈保护有趣。 You even use the same words as Google in their replies to me when I questioned why, within 10 days of the Checkout launch, my credit card info was stolen and thousands of dollars of charges were racked up in my name.你甚至使用相同的话像Google在其答复中,我当我质疑为何, 10天内结帐发射,我的信用卡信息被人偷去和数千美元的费用racked ,在我的名字。 I don’t use Adwords and have never used Checkout.我不使用AdWords和从未使用结帐。 Yet someone got through all of these fabulous fraud protection features?尚未有人获得通过,所有这些精彩欺诈保护功能? Google did NO verification of the credit card info. Google并没有核查信用卡信息。 I think eBay was right in banning the use of Checkout.我认为,易趣是正确的,在禁止使用结帐。 Google clearly has poor fraud protection, despite their constantly saying that they do.在Google ,显然有欺诈保护穷人,尽管他们不断说他们这样做。
August 8th, 2006 at 11:49 am 2006年8月8日在上午11时49分
I am very interested to know the details of your case.我很有兴趣知道您的具体情况。 Please write it in comments or send me an email.请你将它写在评论或向我发送电子邮件。
Did they reimburse you?他们偿还你呢?
> You even use the same words as Google in their replies to me. >您甚至使用相同的话像Google在其答复中向我。
That is very strange.这是很奇怪的。 I am in no way affiliated with Google.我没有任何联属关系与Google合作。 I do however use AdSense on my sites but that doesn’t enter me into any obligation wrt.然而,我使用AdSense对我的网站,但这并不进入我到任何义务wrt 。 Google.谷歌。 Your implication is totally unfounded.您的含义是完全没有根据的。 Neither this post nor any posts in any of my blogs are funded / sponsored by any company or individual.既不是这个职位,也没有任何职位,在任何我的Blog的资金都是/赞助商,任何公司或个人。
August 26th, 2006 at 9:08 am 2006年8月26日在上午09时08分
I agree that Google has no checks.我同意, Google并没有检查。 Just disputed a transaction for something I did not buy and like the other poster had never used AdWords or signed up for Checkout.刚才有争议的交易的东西,我没有买,跟其他海报,从未使用过AdWords或签署了为结帐。 The lady at the credit card company said someone may have mistyped a number - if that’s the case, then shouldn’t the CVV # check have caught that???夫人在信用卡公司说,有人可能有拼写错误了一些-如果是这种情况,那么应该不是c vv#检查已经赶上呢? ? ? Very frustrated that I’ve had to spend an hour today fixing something that could have been avoided with a bit of digilence on Google’s part.很沮丧,我已花了一个小时,今天订定了一些本来可以避免的同一点digilence对Google的一部分。
October 27th, 2006 at 2:23 pm 2006年10月27日在下午2时23分
Do NOT use Google checkout under any circumstances.不使用Google Checkout在任何情况下。 I used it twice for the $10 bonus, but what I got in return at that up.我用它两次为10元奖金,但我得到的回报,截至。 Google charged my first order fine.在Google被控我第一次为了罚款。 Three days later, I placed another order, only to be charged twice for the same order.三天后,我放在另一个秩序,不仅被落案控两次为同一秩序。 I contacted Google and they claim I was only charged once, but the second charge was a “pending authorization”.我所接触的Google和他们声称,我只是收取一次,但第二项控罪是一个“等待授权” 。 Authorization for what?授权是什么? They already have my money.他们已经有我的钱。 My bank confirmed Google did charge twice for one order.我的银行证实, Google并负责两次为一阶。 I sent confirmation along with a copy of the double charges to Google and they still deny charging twice.我发送确认随着副本的双重收费,以Google和他们仍然否认收费的两倍。 As at is now, I’m out over $30 because of Google Checkout.截至现在,我不超过30元,由于使用Google Checkout 。 Steer clear!引导明确!
October 27th, 2006 at 10:33 pm 2006年10月27日在下午10时33分
I see the overall response to Google checkout is pretty negative.我看到的整体的回应Google Checkout是相当负面的。 I have modified the post accordingly.我已修改后的相应。
December 17th, 2006 at 1:01 pm 2006年12月17日在下午1时01分
Google Checkout charges your credit before your order ships. Google Checkout的收费,您的信用卡之前,您的订单的船只。 You might be ringing up a credit card bill and get nothing in return if the merchant does not ship your order.你可能响了一个信用卡帐单和什么也得不到回报,如果商家不出货您的订单。
I ordered an in stock item from buy.com on Dec. 6th.我订购的一在股市项目从buy.com于12月6日。 Google Checkout charged my credit card immediately. Google Checkout的控告我的信用卡,立即。 Buy.com never sent my order because it turns out the item is not in stock, it is on indefinite backorder. buy.com从未发送过我的命令,因为它原来这个项目是不是在股票,这是对无限期缺货。 It took more than a week of contacting buy.com and Google Checkout to find out why my order never shipped.花了一个多星期的接触buy.com和Google Checkout ,以找出为何我的订单从来没有发运。
There is a conflict in the Google Checkout Program policy and what buy.com says Google Checkout policy is.有冲突,在Google Checkout的计划政策和什么buy.com说, Google Checkout的政策。
Google Checkout Program policy: Google Checkout的计划政策:
“As a Google Checkout merchant, you’re required to adhere to the Google Checkout policies at all times. “作为一个Google Checkout商家,您需要坚持以Google Checkout的政策在任何时候。
2. 2 。 Order Management治安管理
b.乙 Ship orders before charging the buyer’s credit card.船舶订单之前,收取买家的信用卡。 You may not attempt to charge the buyer’s credit card until you have您可能没有尝试扣款买家的信用卡,直到您
shipped the order.”运秩序“ 。
http://checkout.google.com/seller/policies.html
What buy.com says Google Checkout policy is:什么buy.com说, Google Checkout的政策是:
“Please note that you are billed though your item has not yet shipped. “请注意,您的帐单,虽然您的项目至今仍未发运。 This is one of the unique policies when purchasing through GoogleCheckout.这是一个独特的政策,购买时,通过googlecheckout 。
For more questions on GoogleCheckout policies, please visit our Buy.com help site.更多的问题googlecheckout政策,请访问我们的buy.com帮助网站。 Under Pricing and Billing click on “What are my payment choices?”.根据定价和结算,然后点击“什么是我的付款选择? ” 。 Then, choose Google check out or you can simply copy paste the following link in your address box:然后,选择Google检查,或您可以简单地复制粘贴以下链接在您的地址框中:
http://www.buy.com/corp/support/billing/google.asp “
Buy.com policy for customers not using Google Checkout: buy.com政策,为顾客不会使用Google Checkout :
“When will my credit card be charged? “时,将我的信用卡被落案控? Since we don’t think you should pay for your order until it is actually on its way, Buy.com will not bill you until your products, including backordered or preordered items, are actually shipped.因为我们不认为你应该支付您的订单,直到它实际上是就其方式, buy.com将不会条例草案您,直到您的产品,包括补或preordered项目,其实已发运。 In在…内
the case of Music Downloads we will bill you at the time of purchase.”该案件音乐下载,我们会条例草案,你在的时候,购买“ 。
http://www.buy.com/corp/support/billing/creditcards.asp?what=whencharged
Google Checkout support knows that I (and many others - this is a growing problem, and not just with buy.com) have been charged for merchandise that has not been shipped and that the merchant can’t even give an estimate on when the item will be available - if ever. Google Checkout的支持知道,我(和其他许多-这是一个日益严重的问题,而不是只与b uy.com)已被落案控商品至今尚未发运,并认为商家甚至不能举一个估计,该项目时将可-如果以往任何时候都。
They have done nothing about it.他们做了什么。 The charge is on my credit card statement.收费是对我的信用卡声明。 I have nothing to show for it.我没有什么要展示它。
If Google Checkout can’t be trusted to require merchants to “adhere to the Google Checkout policies at all times,” why should consumers trust Google Checkout with sensitive financial and personal information at all?如果Google Checkout不能信任,要求商家以“坚持以Google Checkout的政策在任何时候, ”为什么要消费者信任的Google Checkout与敏感的财务和个人信息在所有?
They shouldn’t.他们不应该。 Period.期。
Don’t use Google Checkout.不使用Google Checkout 。
June 26th, 2007 at 9:11 am 2007年6月26日在上午09时11分
Look this article is all wrong.看看此文章是所有错误的。 First off Google (as well as amazon and all others who store your cc#) do not use CCV2 checks except sometime when you first input your card.首先是Google的(以及亚马逊和所有其他谁储存您的消委会# )不使用ccv2检查,除有时当你第一次输入您的信用卡。 They cannot because storeing or keeping CVV2 info for subsequent checkouts is verboten.他们不能因为storeing或保持cvv2信息,为随后的checkouts是verboten 。 Most of them just ask fo it to make you feel better but do not use it.他们大多只是要求它使你感觉更好,但不要使用它。
August 24th, 2007 at 9:46 pm 2007年8月24日在下午9点46分
Google checkout is a big fraud. Google Checkout是一个大骗局。 The first time they charged me twice for my order and I called my bank and asked them to reverse the order.第一时间,他们被控我两次,我为了我所谓的我的银行,并要求他们要扭转秩序。
The second time, my total bill was approx $70, but they charged me $50 more (god only knows for what) and my emails to them are unanswered.第二个时间,我总条例草案是约70元,但他们收取我50元以上(只有上帝知道什么)和我的电子邮件向他们解答。
If you’re a little less careless and don’t watch your account closely, i’m pretty sure Google will not hesitate to take your money — as they say, the more money you have the more greedy you become如果您是少不小心和不看您的帐户密切,我相当肯定, Google不会将毫不犹豫地采取你的钱-正如他们所说,更多的钱,你越贪婪你成为
September 20th, 2007 at 11:02 am 2007年9月20日在上午11时02分
I’m in agreement with most of the others, Google Checkout is definitely a ripoff, do not order at any cost!我在协定与大多数的其他人, Google Checkout是绝对是一个ripoff ,不要为了不惜任何代价! They provide no protection against sellers who take money and ship nothing, as was my experience.他们没有提供保护,以免卖方谁拿钱和舰无关,是我的经验。
October 18th, 2007 at 11:43 am 2007年10月18日在上午11时43分
Just had to cancel a credit card because it had few hundred dollars charge with the reference GOOGLE*neff.刚刚取消了信用卡,因为它曾数百元收费与参考的Google *内夫。 I talked to the credit card company and they told me it was an online purchase via Google, nothing else was available.我跟信用卡公司和他们告诉我,这是一个在线购买通过Google ,没有其他资料。 Luckily, the charge was refunded the next day, after the charge was made.幸运的是,收费是退还第二天,后收费。 Apparently, all the ’safeguards’ did not stop one thief from charging lots of stuff on my card number.显然,所有的'保障'没有停下,一小偷从收费的东西很多对我的卡号。 He/she must have canceled the order!他/她必须取消该命令!
October 20th, 2007 at 6:38 am 2007年10月20日在上午06时38分
I am very sorry to hear that.我很抱歉得知。 It appears others too had bad experiences with Google Checkout .看来,其他人也有不好的经验与Google Checkout 。 It looks like yet another flop from Google like Orkut.它看起来像又一次失败一样,从Google的Orkut 。
December 28th, 2007 at 2:00 pm 2007年12月28日下午2:00
You guys are funny, paypal is just as bad and does everything you just said.你们是搞笑,贝宝是一样坏,并一切你刚才说。
Did you know if someone steals your credit card, they probably stole your name, the CVC, your address and anything else they need to make it seem like its you over the net.你知道如果有人次抢断,您的信用卡,他们可能偷走了您的姓名, CVC公司,您的地址以及其他任何他们需要使它好像你超过其净。 Google cant’ do anything if they look exactly like you.在Google cannot '做任何事情,如果他们看,正是像你们一样。
Paypal only refunds your credit card if the merchant authorizes it.贝宝只退还您的信用卡,如果商家授权。 In fact goto事实上,后藤 http://www.paypalsucks.com and see how bad their service really is.看看如何坏他们的服务真的是。
My advice, don’t be such as idiot as to get your information stolen.我的意见,不要被如白痴,以获得您的信息被窃。 I mean, how dumb can you be?我的意思是,如何哑巴可以,你呢?
Google Checkout is a million times better then paypal. Google Checkout是一种更好的300万倍,然后贝宝。 Whats better then Google checkout is when merchants use a real merchant account.有什么更好的,然后Google Checkout是当商家使用一个真正的商家帐户。