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10 Commandments for Consumer Electronics Component Makers 10����Ϊ��ѵ��Ӳ���������
Angsuman Chakraborty����Angsuman Chakraborty
November 7th, 2005 2005��11��7�� New York Times does Bible with its issuance of 10 commandments for consumer electronics component makers.ŦԼʱ���Ƿ���ʥ�����䷢�е�10����Ϊ��ѵ��Ӳ��������̡� In "thou shalt not" style it brings forward some of the strong grievances which in simple English is as follows:�ڡ��㲻�ɡ������������һЩ��ǿ�Ҳ�����ڼ�Ӣ�������£�
- Do not use "indestructible" plastic casings.��Ҫʹ�á���ɴݵġ��ܽ���ǡ� At the least have one cardboarded side which can be easily opened.��������1 cardboarded�����Ժ����ش�
- Use proper English in manuals.ʹ����ȷ��Ӣ���ֲᡣ
- Don't overhype irrelevant specs.��overhype����ɵĹ��
- Don't charge for your own mistakes even beyond support date.������Ϊ�Լ��Ĵ���������Խ֧�ֵ����ڡ�
- Don't engage in rebate rip-offs to make your product sound cheaper when you don't intend to honor it.����������˰ʳ��ȡ�ᣬʹ��IJ�Ʒ�����õı��˵������������
- Don't hide from customers.�������ͻ��� Make support numbers easily available.ʹ֧�ֺ�������á�
- Don't ask customers to tell their phone number and name over and over again in a single support call.��Ҫ�ʹ˿������ǵĵ绰���������һ����һ�ε���һ����һ��֧�ֺ��С�
- Allow bypassing your automated support menus to directly contact human support.�����ƹ�����Զ���֧�ֲ˵�ֱ�ӽӴ���������֧�֡�
- Don't hog power strips with transformer bricks.�������Ȩ�����ѹ��ש�� Re-design them.������ơ�
- Don't discontinue products every six months or less.��ֹͣ�IJ�Ʒ��ÿ6���»���١�
I strongly resonate with these suggestions.��ǿ�ҹ�����Щ���顣 What do you think?����ô����
Filed under������ HardwareӲ�� , �� Headline Newsͷ������ , �� Technology���� , �� USA���� | |
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November 7th, 2005 at 2:06 am 2005��11��7��������02ʱ06��
[...] Angsuman discovers the ten commandments for manufacturers of consumer electronics. [ �� �� ]��Angsuman����ʮ����Ϊ�����̵���ѵ��Ӳ�Ʒ�� [...] [ �� �� ]